Yichang Airport Taohualing Hotel

The hotel is clean, modern with state of the art technology. The lobby manager Ms Ma was marvelous. She helped us to get the shuttle car to send us the airport the day we left. She then made some follow up call to tell us that they found a cosmetic brush in the room of my colleague. She offered to keep it for us until our next stay. We thanked her for her kindness but told her to dispose of it. We really appreciate her friendliness and professionalism. We will stay there for our next trip.

The location is very close to the Sanxia Airport, the hotel offered free airport drop off service and it only took about 5 minutes to reach the airport. The front desk was not experienced enough and her service attitude and quality need improvement especially the way how she talks. But the service of the manager 大堂副理小江 was good and even helped to deliver our luggage to the room himself. During winter, heater is essential. Unfortunately, the heating system of entire hotel was not working on that day and a portable heater was given. The power of the portable heater was not enough to warm the entire room and the room was still freezing cold after 2 hours. I feedback to the front desk that it was way too cold for us and requested for a stronger heater or additional heater. However, my request was turned down and the front desk replied that the heating system was not working and there was nothing she could do. I was so angry and told her off that the malfunction of the heating system was hotel's problem and it was not my problem. I further requested that she better figured out how to make the room warm enough unless she wanted to be responsible for us if we fall sick. Finally, 大堂副理小胡and客户副理小江came with free fruits and snacks for apology and offered to change the current heater to a stronger heater for our room and then finally the entire room is warm enough. We had dinner in the hotel restaurant and the food was good but the varieties of breakfast needs improvement.

房子很好，飯店內環境不錯，智能電動加聲控。馬經理還是馮經理？忘記了姓了哈，服務很好。在餐廳團了一個**套餐，人均80元，吃不完那麼多，但好吃 酒店還準時安排車輛送我們到機場

房間寬敞又明亮，落地窗，可以觀很景。床很大，睡得舒服。還有智能語音系統服務，非常方便。免費給我升級了豪華房間，還有免費送機服務。 庭院湖很大，可以散步，環境特別好。 非常滿意的一次體驗，下次去宜昌，一定還訂這個酒店。

酒店很新，很乾凈。還有微波爐，因為擔心小孩晚上餓肚子，帶了幾個點心，還在想怎麼加熱。落了手機充電器在酒店，是大堂經理楊翠蓮主動打電話給我，並在順豐開工後第一時間發出了快遞。賓至如歸，體驗感非常好！

因為飛機很晚到達，在機場桃花嶺飯店住了一晚。酒店隔機場特別近，兩三分鐘車程，接機特別方便。入住辦理很快，還有人幫拿行李到房間。定的雙床間，非常乾淨整潔，床特別舒服，睡的不想起床。洗手間不大但是很新，各種設施齊全，考慮周到。早餐還不錯，吃得舒服。大堂馬經理特別熱心，幫着拿行李，導航接我的家人。非常推薦，下次有需要還會入住！