Okura Garden Hotel Shanghai

It was useful that trip tells you the size of the beds so that you can determine whether they’re big enough to share with children. Lots of the hotels say that children can stay free, but the beds are no way big enough. The shanghai garden hotel has 2x 1.2m single beds in a standard room, which is considered a small double in the uk, and was comfortable for my family of 4. We visited the swimming pool during our stay and it was very refreshing. Be advised it is mandatory to wear swim cap. Which will have to be purchased if you don’t have it. Breakfast was vast, lots of choice of Chinese, Japanese and western style. We particularly enjoyed 混沌汤, 点心。 Disappointed with the 包子, 生煎包 - which didn’t really have much filling, flavour, and 油条 - which wasn’t fluffy felt it was cooked from frozen. Particularly annoying when we were asked to pay the high full price for our small 12 year old and half price for 7 year old, rather than by height which is what other hotels do. They hardly ate anything! Consider being more family friendly!

It was not easy to travel with elderly people aged 88 this time. We were glad that the hotel provided excellent service during our stay and we enjoyed the meal discount offer of the in-house outlets. We loved the Japanese restaurant the most. The hotel staff was very friendly and caring, especially the front desk staff when we checked in. They upgraded our room taking into account an extra bed needed for 3 of us and one is an old age.

Super good location, within walking distance to shopping malls and eateries.very comfy stay!

Location is very near to metro line 1,10 and 12 exit 3, South Shaanxi Road. There is also another metro line 13 exit 1 nearby Huaihai Road. All main sightseeing places are easy to access from here. There are also Michelin starred restaurants around. Bed and pillows are very comfortable, I had good sleep every night. Overall satisfied with my stay.

Our favorite Hotel for "downtown Shanghai". Super convenient location, super friendly staff, clean rooms, nicely furnitured, with minibar service that actually has drinks in the fridge, very good restaurants inside the hotel premises. We can fully recommend this hotel and are sure to come back.

Our stay was pleasant and most of the staff were very helpful & friendly. They will greet us whenever we walked pass. Too bad we did not have the chance to enjoy the facilities and dine in the hotel. One feedback I had was during our check-in day on 28 Feb 2024. We were not sure if we had arrived at the right hotel as we do not know the hotel's Chinese name. It was raining and I wanted to alight & make a quick check with an older porter at the hotel entrance/drop-off point. When I asked the older porter "这里是不是 Okura Garden Hotel?" He just brushed me aside and said "不知道!". In the end I had to dashed into the hotel lobby and reconfirmed with the reception on duty. Understand that English may not be a common language for the hotel staff especially the older ones. But won't it make a great difference if the staff at least knows the English name of the hotel that they are working for?