Rezen Retreat(Shanghai Sanjia Xintiandi Tourism Resort)

The hotel provided fast pick-up from Pudong Airport (reserved using WeChat). It took us over an hour to clear immigration, and the driver patiently waited for us. It’s about a 20-minute drive north from PVG to the hotel, which is less than average for hotels in the airport area. The hotel is located in a very quiet, peaceful, and quaint resort. Although we could see airplanes approaching from the northeast, preparing for landing, we didn’t hear any airplane noise while in the room. The hotel’s architecture is very unique. If you appreciate traditional Chinese Hui-style architecture, you’ll love the artistic and exquisite buildings with beautiful wood carvings. You’ll see courtyards with ponds, winding corridors, small bridges, and a river on the hotel property. Additionally, the resort features a lake with some water activities. It took my husband and me half an hour to stroll around the resort property. The walk was very relaxing and peaceful! The staff have been very friendly, helpful, and accommodating. Our room is on the second level with no elevator, and the two front desk ladies helped us carry one checked bag upstairs. They are so awesome! I have a sensitive sense of smell and noticed that the bedding didn’t smell as nice as I would like. After asking the staff to change to a new set of bedding, they happily accommodated my request, even though it was a bit late in the evening, around 8 PM. The housekeeping lady was also very professional, warm, and helpful. She even tried to help me fix the door lock. It didn’t affect my ability to use the privacy chain to lock the door, so I told the front desk to resolve the door lock issue after we checked out. Their breakfast is one of the best I’ve experienced at a hotel in China, with many meat and vegetarian options. They even have vegetarian buns! The kitchen also provides freshly made wontons and noodles upon request. So delicious! Our checkout was supposed to be before 2 PM, but due to our departure flight delay, we had to stay at the hotel for another two hours. The manager offered to waive the late checkout fee for us. The hotel also offers airport drop-off upon reservation. There is no restaurant in the hotel; however, there’s an independently run restaurant in the resort, which is only a 2-minute walk from the hotel buildings. Although the hotel accepts foreign credit cards, this independent restaurant wasn’t able to accept my Alipay (linked to a foreign Visa credit card), and they didn’t accept foreign credit cards either. My relative in China ended up using the QR code provided by the restaurant and paid for me online. Given the hotel’s close proximity to the airport and its excellent service and environment, I would definitely recommend it to others and would return in the future.

The hotel environment superb! The cleanliness needs to improve and towels need to change.. a bit yellowish.

The reception is very friend and helpful. I was traveling with my dog. The hotel has large green areas to walk the dogs.