Empire Hotel Hong Kong - Causeway Bay

Зазвичай я не пишу відгуків. Я часто зупинявся в цьому готелі у відрядженнях з 2019 року, мабуть, десятки разів, тому що розташування для мене дуже зручне, навколишнє середовище також комфортне для життя, співвідношення ціни та якості прийнятне, і гігієна теж на рівні. Зараз тут зупиняється все більше людей, і я помітив, що умови гігієни стають дедалі гіршими. У березні на килимі були білі комахи, а в кутку килима під скляним столом накопичився товстий шар пилу. Тоді прийшов персонал і прибрав, я вирішив не надавати цьому занадто великого значення, навіть не написав відгуку і не міняв номер. Минулого тижня я знову був у відрядженні і зупинився тут, а також забронював номер для свого друга. У номері, який мені дали в першу ніч, постійно був неприємний запах, і окремого осушувача повітря, який раніше був у кожному номері, більше не було. Під час сезону дощів стіни були мокрими, що тільки посилило неприємний запах. Ближче до ранку мене розбудив сморід, що піднімався з каналізації у ванній кімнаті, це був справжній сморід, який розбудив мене!!! О п'ятій ранку я знову викликав персонал, він побризкав дезінфікуючим засобом у каналізацію, в результаті чого запах у кімнаті став ще більш різким. О шостій ранку мені було так погано, що я подзвонив до служби підтримки Ctrip, щоб скасувати замовлення. Лише після втручання Ctrip готель надав мені більший номер для заміни, а також подарував шоколад, мінеральну воду та інші дрібні подарунки. Але з тієї ночі моє горло постійно боліло і було подразнене. З тих пір я приймаю ліки, але до сьогоднішнього дня горло повністю не загоїлося, я справді дуже роздратований.

I like the location as it is near the metro station and a bus direct to airport as well. The service was great, they upgrade me to the sea view.

Title: HORRIBLE EXPERIENCE! Staff destroyed my 2500$ iPad Pro and management refused to pay! Review:I am deeply shocked and disgusted by the behavior of the management at the Empire Hotel Hong Kong Causeway Bay.During our stay, my expensive iPad Pro 11" (2 TB, Cellular) was left inside the room on the bedside table. We didn't use it for 2-3 days because we were out exploring the city. On our last evening, when we started packing, I opened the tablet case and discovered that the screen was completely smashed. It was a severe point-impact damage (as if stabbed with a sharp object) that completely destroyed the internal display matrix. The screen remains pitch black, although the device still makes a charging sound, proving it was a brutal mechanical hit from the outside.Moreover, there was a visible impact mark on the protective flip cover of the case itself, which clearly proves that the device was smashed directly through the case while lying on the table. The only person who had access to our locked room during these days was the hotel housekeeping staff during cleaning. It is obvious that a maid either dropped a heavy hotel object on the tablet or knocked it off the table against a sharp furniture edge and carefully put it back to hide the evidence.When we approached the reception, the management showed zero hospitality and absolutely refused to resolve the issue, trying to stall for time because they knew we had an upcoming departure. They refused to provide any written statements or cooperation. We had to call the Hong Kong Police to the reception lobby to officially register this crime. The police forced the hotel to print out the door lock audit logs, which confirmed that housekeeping had entered the room.A formal Police Report has been filed (Case Report Number is registered). We also visited the official Apple Store, where the repair/replacement cost was preliminarily estimated at 5,000 HKD.This hotel does not care about its guests, covers up the negligence of its staff, and cannot guarantee the safety of your expensive belongings. Do not stay here if you don't want your premium electronics to be destroyed! I am currently taking this case to the Hong Kong Consumer Council and will pursue legal action. Total nightmare!

Overall, it was satisfying. Janitors were friendly and willing to ask if you needed your room to be cleaned.

Nice view from top level. Easy connection with local groceries, transport and restaurants.

**Review: Empire Hotel Hong Kong - Causeway Bay (Tin Hau)** * **Location & Room:** Fantastic, convenient location just a 5-minute walk from Tin Hau MTR. The room was clean, functional, and well-designed with great natural light and flawless, high-speed 5G Wi-Fi. * **Dining (Empire’s Kitchen):** Enjoyed a solid buffet dinner on the 1st floor. It offered a great, fresh selection of both Western and Chinese dishes in a comfortable, casual atmosphere. * **Verdict:** Excellent value for a Hong Kong Island stay. Highly recommended for its ultimate convenience, comfort, and dependable on-site dining.

First time stay in this area but surprisingly good location and just few mins walk to MTR station, lots of good restaurants nearby.

Last year, we have stayed here several times and back again this summer. The hotel is in a very nice location with lots of restaurants nearby, good food and not very expensive relative to other tourist districts like TST. Two blocks to the MTR station and bus terminal with easy access to every part of Hongkong. Close to the Victoria Park and walking distance through the park to the Causeway Bay shopping district. The new East Harbour-front broadwalk offering great view of the entire Victoria harbour and great for a morning jog or sunset walk. Also easy access up to the Hong Kong Island Coastal Trails. Staffs were very friendly with super fast checkin and checkout. Seems like the hotel has also done some minor improvements like better wifi connections and placing filter units in the hallways to clean the air due to people smoking in their rooms or in the hallway, even though the hotel is supposed to be totally smoking free environment! Will definitely be back again in the next few months.

I had a room on the 21st floor. The view was fantastic. My room was cleaned daily, and fresh hand and bath towels were provided every day. I was completely satisfied with my stay.