Riveria City Kuala Lumpur Sentral by Archos

extremely bad experience with the customer service and the overall experience with archos we booked a “premium 2 bed room” but was only given 1 card access. this doesn’t make sense; this is a dual key room - there are two separate bedrooms and 3 of us who aren’t travelling together side by side all the time. having only one card means that we have to all leave and return to the hotel at the same time. when we asked for an extra card, they refused, saying that “Yes only 1 card provide,as we didn't mention in listing that this is comes with dual key, provide only with 1 key.” they also refused to answer my call when i asked to speak to the manager, rudely ignoring my call. unacceptable service next, they provided dirty towels (see pics). then, when i asked for them to replace it, they said that they didn’t have enough - as a hotel service, shouldn’t you have MORE than enough stock? how can you only have just enough towels, and say you’ve run out of clean towels? worse, i let them know of the issue on thursday night. then on friday, they said they didn’t have enough for us (only 2, i needed 3). they said they would give me the other one on saturday - didnt give me on saturday. when i asked on sunday, they said once again they were out of towels. this is unacceptable! i am staying 4 nights and was left with stained, SMELLY towels on my very first night. very ironic of them since they pasted so many warnings that we would get fined if we stained the sheets or towels ?!?! now onto the building itself - this is a building of 50++ storeys, with only 4 lifts. horrible lift system - we stayed on 25th floor and waited for over 20 minutes just to get to a lift that wasn’t too full by the time it reached our floor 😡😡😡

Best location with good view. KL Sentral is in walking distance and too many restaurants. Loved it ❤️

Hotel Experience: Beautiful but Full of Hassles – Unfortunately, Only 2 Stars At first, I intended to give this hotel 5 stars because the room was clean, the view was beautiful, and the overall atmosphere was pleasant. However, the following experiences made me reconsider and lower the rating to 2 stars. 1. Unpleasant experience at the pool On both days of our stay, we were disturbed by the security guard when we went to the pool. He claimed our swimwear was “inappropriate,” even though it was normal swimwear. On the second day, he even asked my girlfriend to remove her outer tank top in order to stay at the pool. When I asked for just 15 more minutes to swim, since we were leaving Kuala Lumpur the next day, he only allowed 5 minutes and threatened to call the manager. This kind of treatment made us feel disrespected — which is why I deducted 1 star. 2. Trash disposal issue and late-night disturbance We left a bag of trash outside the room — something we saw other guests do — expecting housekeeping to take care of it. However, at around 10:00 PM, someone started knocking aggressively on our door. The knocking got louder and more intense, making us feel scared as if someone was trying to break in. When I finally opened the door, it was a security guard asking if the trash was ours. I said yes, and he insisted I follow him to another room to dispose of it myself. Even when I offered to take the trash back into the room and deal with it in the morning, he refused. So I had to follow him outside to throw it away — and by then it was already 10:25 PM. We were exhausted and needed rest for an early flight the next day. He later explained that his poor English made it hard to communicate — but that doesn’t justify disturbing guests so late at night. 3. Poor customer service from the front desk What disappointed us the most was how poorly the front desk handled the situation. When the aggressive knocking happened, I tried calling them — no one picked up. I sent a message saying we were scared because the banging was getting louder, but they just replied things like “we’ll send someone up” and asked us to record a video and send it to security — while we were still in fear. Even after more than 10 minutes, there was no concrete action from their side. This lack of support was unacceptable and led me to deduct 2 more stars. In summary: • Pros: Clean room, nice view, front desk helped us keep a pair of glasses we accidentally left behind. • Cons: Inappropriate behavior from the security guard, poor response from the front desk, and disturbing guests late at night. I hope the hotel seriously considers this feedback and improves their service. This is a genuine experience from our stay, and I hope readers take it into consideration before booking.

Apartment studio room, very clean and nice, with stunning view of KL city. The roof top swimming pool looks very nice too. Just about 5-minute walk from Sentral, very convenient location. Really good value for money, highly recommended.

the hotel just nice but the cleaning not washing the dirty plate properly, the spoon also dirty

The hotel is a true gem! Its elegant design, stunning views, and impeccable service create a perfect atmosphere for relaxation. Every detail is thoughtfully curated, making it a delightful escape. I highly recommend it for anyone seeking luxury and comfort in a beautiful setting.