Riu Hotel Astoria

For my first trip to Golden Sands and for the first time staying at the Astoria Hotel, I had the best service and hospitality from the staff especially Melissa and her colleagues who were very kind. The very clean room, the good and varied food, the sauna, the heated indoor pool made our dream mini-vacation. Thank you once again for the quality services and professionalism shown by the Astoria Hotel staff! I recommend.

The issues started as soon as we arrived at the hotel. We asked where we could park, and the receptionist told us we could park in front of the hotel if we find a spot. We found a spot, but the parking attendant didn’t speak English. He told me we could park since there was a free space, then signaled another car to take the spot. Before that, he kept asking me for a ticket or a tip. I went back to reception, and they said they couldn’t give me a ticket unless there were available spaces. I thought they were joking. Ok. Could you check if there are any? Can I be in two places at once? I wondered. We ended up parking in another parking lot at the back, which was quite far away. Not to mention that the path was cobblestone with huge gaps, so you can’t pull suitcases or a stroller; you have to carry them in your arms. Eventually, at some point, they told us we could park in the underground parking. We had to pay 8 leva for just over an hour, and then we moved the car to the underground parking, where we paid 25 leva per day.It was time consuming and whenwe want it to move it in the underground they put me the same questione.If I was there and if there are any available places.Very funny these employees.After I said that it’s not possible to put me that question and she should check on a little raise tone she checked on the computer and she told us that there are available. They have two restaurants, one Italian and one Asian. The Italian, the first night, it was closed. I asked an employee standing in front why it wasn’t open, and he told me it would open on Monday and Tuesday (it was Friday). The second night, I saw it was open. I asked an older gentleman standing at the entrance, and he just said, 'No reservation, you cannot go.' Ok,just I wanted to know how can we make a reservation.I spoke to the manager, who apologized for the misunderstanding and made a reservation for us for Monday. It was actually the same food they had in the main restaurant, except you had to go through the hassle of making a reservation. We stayed at Astoria Mare because we had a superior double room, but the restaurant required a reservation, so we had to go eat at a restaurant quite far away, in the other hotel. The food was okay, but not very varied. Almost the same food every day and many low-quality products. The desserts were unimaginable, with the same taste, a thousand creams and colorings. Almost always the same. Only the cake-like ones were okay. Breakfast was the same every day. The beach bar only operates until 5:00 PM. If the drink is bad, they’ll serve it like that and then laugh behind your back. This happened with a customer who received a cola that had a very odd color. And then, after he left, she told her colleague, 'We have a cola problem,' and laughed. I actually wanted to get the cola. She wanted to give me the bad one, but I heard when she told her colleague. I told her I didn’t want it if it wasn’t good to drink.Unfortunately, I didn’t see where

Astoria Hotel is very modern and clean. The location, next to the beautiful beach, makes the hotel even better. The food is really good, especially in the asian restaurant. The big advantage of this hotel is the animations. I highly recommend going to a zumba class. All the games and fun were taken care of by the wonderful animators. Melissa, Emma and Zlatko were really special and they made our stay even better. Something I could find fault with is the quality of the drinks.... They were not good... But the rest of our stay was perfect!