Piere Anne Beach Hotel

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This is the worst accommodation and service I have ever experienced. From dirty rooms and complete disregard for guests, to the lack of care for families with children—for example, they randomly put you in a connection room with teenage girls, even though they know there’s a mother with a small child next door. The staff is rude and unwilling to understand the actual issues. The ventilation in the part of the “hotel” above the reception is full of mold, dust, and an unbearable smell—so bad that anyone prone to allergies can only pray not to suffer serious consequences. Truly shameful—regardless of how many stars this place has, you cannot call yourself a hotel if you operate like the worst kind of hostel. The water pressure is so low that a woman can’t even rinse her hair properly! I could go on, but in short—this is a complete failure and a disgrace for the staff, the owners, and the agencies selling this as a viable option!

This is the dirtiest and lowest grade of hotel I have EVER stayed in, in my life. Please don't ruin your holiday by staying here. Only thing is nice sea front (Rocks/not sit beach) location. Staff are foul - most will just ignore you but god help you if you want some help from them - they just laugh if you ask. The female (back office) manager just trots around with her coffee like she's God and looks down on everyone she passes. There are 3 blocks to the hotel: Main block with reception - oldest, dirtiest and lowest grade block and if your room number starts with a '6', it's gonna be bad - no view other than AC units from balcony. All this block overlooks AC units but the higher up ones get a bit of a view. They throw all the revellers in this one so with loud music and all night partying, you are not going to sleep. The rooms are falling to bits and filthy. More like a hostel but everything in there has parts missing - fridges with no shelves. Bathrooms are miniscule and you have to turn around and close the door to be able to sit on the loo. Showers dirty and full of mould. *Look at some of the pics travellers have shared* Low block facing the pool - marginally better but I would still not want to stay here as it's starting to look more like the old block. New(er) block facing the beach with plunge pools - you only get allocated these if you've paid a fortune for the holiday and the photos the hotel markets on their website/holiday sites are in this block. They wouldn't dare share photos of the majority of the rooms as no one would book. Maids do as little as possible and the only way to get clean sheets and towels is to throw them outside of your room in the morning so they HAVE to change them. Otherwise you'll have the same ones for your stay. Tip from Receptionist! Food - breakfasts are barely (and I do mean barely) acceptable, don't change and the sausages and bacon are awful. Only thing acceptable was the (sometimes) fresh/made to order omelettes but you only get a teaspoon of added ingredients (ham/cheese etc). Dinner - sorry it's mostly slop and I would recommend going breakfast only if you chose to stay here. Most didn't bother eating here when I stayed. Kai Restaurant - decent snack/small meal menu and prices are ok but none of this is included in your stay and will cost extra. Slow to serve. I have stayed in Ayia Napa a few times and there are decent hotels which you will pay the same or less for. Definitely one to give a miss - be warned!

When we arrived we got told that something was wrong and that we would have to go to another hotel. We asked why? Nothing had been communicated to us till this point of arrival. As for the inconvenience they upgraded us to half board. We explained that half board isn’t something we really want as our plan was to explore the restaurants in the city. They said this is all we can do so you can either accept the half board and sign the waver or don’t take the half board but either way we would still have to go to the other hotel. It was really upsetting to turn up and be given no choice or choose to be homeless. This back and forth conversation was going on for at least 40 minutes of which they were just refusing any thing we asked for. And the receptionist suggested for us to “get checked in and calm down” even tho we were already very calm just quite frustrated. We even said because we have a pool party the next day could we get showered somewhere and she said “no”. With no option we went to hotel Anthea across the road. We were told it’s with the same rate of the hotel we booked at. EVERYTHING about this hotel is DISGUSTING!! we were greeted by a rude receptionist who didnt even smile at us and just said “passports”. At Pierre Anne we booked a twin room, 3 beds with a sea view and balcony. When we walked into the room. It was outdated, we didn’t get a sea view, myself didn’t even have a proper bed to sleep in and we didint even have a balcony. I have put photos of what we had paid for at Pierre Anne and what we got put in. We went back to Pierre Anne and asked the receptionist if we could change hotels as the Anthea was really dirty and not what we paid for. She refused to help, said the manager was at home asleep and didn’t want to awake her! there’s nothing else she can do. I even asked would you want to stay here and she said “no” ! She then asked me “have you ever stayed in Cyprus before” i responded “no first time” to which she replied “well this is what it’s like”. I asked if I could find another hotel to stay in? she just shrugged her shoulder at me. Despite the lies told I did find another hotel available but then made the excuse we’ve already sent Anthea the money. At this point me and My friends were begging to not have to stay at Anthea. Another 30 minutes of trying the receptionist rang Anthea hotel and said can you upgrade the girls your end. Anthea agreed and we made our way back. When we arrived the rude receptionist just started saying “no no no you paid standard room at Pierre Anne you get standard room here” we explained what we was told. he then sighed and walked off, started arguing with people outside (I’m assuming moaning about us) we had no a clue what was going on. We was then shown an “upgraded” room. It was the exact same as the first one we got put in but only this time there was bugs in the kitchen!! At this point I just started crying as I was so exhausted. I didn’t sleep the whole night; music was playing by the pool

We have a bad impression of Piere Anna Beach Hotel. The hotel staff is very unfriendly, the reception provides no information, and they are quite unwelcoming to the hotel guests. Jelena at the reception is unapproachable, unpleasant, and unwelcoming. The rooms are full of various bugs and ants. Also, the rooms are untidy, the maids are careless, and they don’t leave towels in the room. Hygiene is at a very low level. The only praise goes to the food at the hotel. The hotel’s location is also in a good position. NO AIR CONDITIONING NO WIFI HAS BEEN WORKING THE CLEANERS ARE ABSOLUTELY RUDE WHEN YOU ASK THEM FOR TISSUE OR NEW FRESH TOWELS WE HAVE COMPLAINED MULTIPLE TIMES ABOUT HOW SMELLY AND DIRTY THE ROOM IS

We have been here for our holiday 10 nights room 602 we wished we never booked at this hotel it’s been an absolute nightmare we have had NO AIR CONDITIONING NO WIFI HAS BEEN WORKING THE CLEANERS ARE ABSOLUTELY RUDE WUEN YOU ASK THEM FOR TISSUE OR NEW FRESH TOWELS WE HAVE COMPLAINED MULTIPLE TIMES ABOUT HOW SMELLY AND DIRTY THE ROOM IS … Also they advertise the rooms look like luxury but actually they look awful 😞 We are really disappointed by the service this hotel cares about it’s customers.