Alhambra Thalasso

Ok merci

We have just returned from a 7 night family holiday at the Alhambra Thalasso Hotel in Tunisia. What was meant to be a 5* hotel, is actually like a 2*. Upon arrival, we were greeted by Ibrahim (assistant manager) and he explained about the timings of breakfast, lunch and dinner and told us he hopes we have a relaxing holiday. As we entered our room- Room 1051, the smell of damp overtook us and the walls were covered in moths as a result. There were also cob webs near one of the lampshades. We later discovered the damp smell was in fact coming from the A/C in the room. The mini fridge was extremely dirty and broken. We went back to reception and requested a room change. Ibrahim (assistant manager) showed us to our new room (Room 2054) and was quite abrupt as if to say we should of stayed with that musty room. He doesn't realise how much money was spent for this holiday. The fridge was quite warm at the highest setting, but much cleaner then the 1st room. No drinks or soft drinks included. Evening entertainment from the animation team was good. They seemed to have about 10 chart songs, which I discovered was their only music going as they played the same exact music by the pool in the daytime and the same exact songs at night. This happened for the entire time we were there. In the morning on the 2nd day, we went to use the gym, but left disappointed to find the treadmill and bike not working. The seat for the weight's machine was broken. No one was in the gym and should of had a ''broken gym'' sign on. The food in the buffet was plentiful, but nothing looked edible. The signs were all written in French and I soon discovered that Allergy info and the availability for non-dairy users were non-existent at this hotel. I saw they had dairy milk, but myself who can't have dairy (lactose intolerance). Luckily, I had brought my own instant coffee with oat milk from the UK. They had a chef on the fresh egg stations and a chef doing fresh crepes and doughnuts. The chefs all look so miserable as if they were being forced to be there. You could just tell that they probably weren't getting paid enough. I ended up eating an omelette every day for breakfast, along with 1 small doughnut with sugar and honey. My son came down with food poisoning on Day 2 and I had to go to reception to request to see a doctor on Day 3, as my son was getting dehydrated and wasn't able to keep anything down). The reception rang the doctor (as there wasn't a doctor on site). Ibrahim then suggested it was the ''climate, weather, beach or pool'' that must of got my son ill, not the food in the hotel. The doctor came and examined my son and said it was a viral stomach bug/food poisoning that he must of caught from the hotel. The doctor said someone preparing the food must of gone to the toilet, not washed their hands then prepared the food. We even watched the chefs at the BBQ station, taking raw chicken with the same tongs that were holding cooked chicken. This

Had a 4 night stay at the hotel. Staff was fantastic and friendly. The food was nice and had different food every dinner. Pools were clean and tidy. Rooms were nice however there is no ac in the rooms until June. Definitely would recommend to friends and family

Wow totally blown away 5* treatment , had a lovely suite for a room with its own separate seating area and TV very spacious , very clean and felt like celebs, was sent a nice welcome fruit basket to the room and given a kettle along with tea and coffee , my daughter was 21 while we were there and wow couldn't do enough for us , birthday breakfast delivered to the room girls absaloutley loved it , later on decorations were displayed for her to enjoy and birthday cake compliments from hotel , was a really good day and evening my daughter really did feel special , bar staff where amazing, polite and friendly always smiling, khouloud is just a super star 🌟 great asset to the hotel , ghazi and mabrouk are fabulous my girls really loved them and wee saleem couldn't do enough for you always with a smile they are great assets to the hotel its the little things that makes anyones time there enjoyable , I have read some reviews on here and I am shocked at some as we had a totaly different experience , my daughter is a very fussy eater and she embraced the cuisine and really enjoyed it that I had to bring some things home for her as she loved it , food was great and good selection , hotel I cannot fault at all they go over and above for the guests and any requests are met with 1st class treatment and a smile , the lady singer that comes is fabulous she is perfect for entertainment as she doesn't just entertain the french , she sang english too and made the effort to entertain english guests also , I suggest more entertainment to suit all nationalities and not just the french but that's only small it's only a suggestion for the people that don't understand french to make then feel like they are being included , the hotel and their staff can not be faulted as we had a wonderful time and 5* experience, upon leaving hotel for home the finishing touches for journey back home was just amazing 10/10 alhambra and thank you for the perfect stay will most definitely return and recommend to anyone to try , the beach bar is also amazing with excellent service the staff work very hard to ensure guests are being looked after with views to die for, it is my favourite place from anywhere I have ever travelled , it leaves you feeling relaxed and food their also is amazing well done alhambra you deserve the 5* 10/10

Food is excellent, has lots of choice. Staff is very friendly and helpful. The room very spacious, bright and clean. Ideal for chilling out. Come with family and friends. Will come again. Customer service is great. Great place Thank for all the staff at hotel Alhambra Hammamet

My experience here The food very good actually Welcoming fine Room very comfortable and tidy Staff at hotel Alhambra very helpful If I have chance to come back in Tunisia next time I will choice the same place Relaxing ns landscapes here Happy times