HARRIS Suites Puri Mansion

Fantastic service from the receptionist and the breakfast is good and clean ❤

Loved everything about the hotel. I love the staff, they're very friendly, professional and humble! I love the breakfast too

The receptionist wasn't very friendly when i checked in, or maybe he was just too tired because of the fasting month. The sliding door to the bathroom doesn't lock properly. The TV's wifi was not connected. However, the maintenance crew was very responsive and tried very hard to fix it and still couldn't get it worked.

The hotel have 2 lobby, which are the main lobby and the basement lobby. The main lobby only took us 1 mins from the entrance, and the basement lobby took us 5 mins to arrive. It is unfortunate that the main lobby only available for car user, eventhough there are hotel guest who used bike just to drop off. We paid with the same amount of money, therefore have the rights to get the same treatment. Harris Hotel as 4 star hotel, should not focus only on the image, but also focusing on the customers service, and should have the flexibility to think whats best depend on the condition. Facility is very basic, and back again need to be more flexible (the hotel is within the apartment Puri Mansion), in which the apartment have tennis court, and empty almost all the time, and we cant use it.

Loved the indonesian service! Booked a second room when I reached there for another family member and they gave us a free upgrade to a 2-bedroom suite! Rooms were pretty clean too:)

Good location