Leonardo Hotel London Watford

It’s a very nice hotel, good location, and ambiance. I had two beds in my room which was nice. But, I was disappointed with their service, I had to stay at the front desk for a while before o could check in, and this was down to not enough stay working. I couldn’t even buy a cup of coffee because the person serving at the bar was cleaning and couldn’t sell coffee for me first before going back to their cleaning. This was very disappointing for me and made me have a bad impression of the hotel from that point.

Amazing and clean place. Calm and cozy. Budget friendly, reasonable and nice staff

Excellent!!

Overall experience was fine.  Hair dryer was broken, I went out and asked the housekeeping in a friendly manner and she said oh no I don’t know none of my business u need to ask my supervisor and I’m like ? You could’ve just told me you don’t have authority and I have to contact concierge. Then i called concierge for a replacement and for some reason they told me to press this button and turn it on again and I was a bit confused it was like she was teaching me how to use a hair dryer. She also spoke in an extremely condescending tone which was weird, like I’m telling you it’s broken not asking how to use a hair dryer. Then she came to “check” and make sure it was properly not working before replacing it.  Second incident, their extremely bright housekeeping team put my towels on top of the heater whilst I was out of the room and I came back to something burning in my room. Found the towel brown and my prayer mat on top, luckily I came back on time if not it would’ve burned. It was like they wanted to frame me if the building burnt down.

Allen is working at the front office reception and I stay in this hotel for 13 nights, every time when need them to do something like change my key card because is not working or house keeping did not give me any towels, they do it unwillingly. I’ve had to change my card nearly every night and it lightly touches my phone accidentally and it deactivated. But I don’t understand why their system is so poor, my daughter’s dormitory uses these cards and puts them against their phone but it’s completely fine. A large hotel group like this can’t even use a up to date elock system.

Stayed in a family room that was spacious & had everything we needed. Staff were very helpful & friendly. A great breakfast with lots of choice.