Користувач-гість
27 червня 2025 р.
The location is perfect with a lovely little town nearby. We went during preseason so everything was quiet and mostly shut (we didn’t mind this). The hotel is nice with mostly very friendly staff. The rooms are nice but we had a few issues; the older hotel, hotel Olympia has less expensive rooms with much nicer balconies. When we booked, it stated that hotel guests of Olympia sky would have access to additional facilities to reflect the price - this was not the case and people who were not even guests were able to access things such as the infinity pool. We were left wondering why we had paid so much more for the same facilities and services. I raised this with jet2 but of course they weren’t interested. We enjoyed the food but the service was poor - there were some staff members who were lovely (katina was great) and some that were not great. We were not able to order tap water despite drinking this the whole holiday, we ended up paying nearly 100 euros for water throughout our stay as a result of dinner. Getting a drink was a very difficult task and my partner was constantly having to get up and chase waiters. Towards the end of the holiday, we gave up trying to get drinks at all with dinner. One evening, there was a group of people all stood waiting to individually complain about the service. The rooms were very nice but had everything you would expect with little additional things to justify the price. We were told we would have a double bed but this was two singles pushed together with two separate duvets. A coffee machine and mini bar but we didn’t dare use anything due to the additional prices. There was very loud music from the beach bar that went on until very late and the bass could be felt for hours. Room cleaning only ran early morning and as we chose the later breakfast, this meant we were only able to have our room cleaned once! The spa was nice but had a bit of a funky smell! The massage was amazing, I was asleep almost instantly! The pool was also nice with a lot of seating so this was never an issue. Overall, we would come back but the issues around service at dinner had been raised several times and doesn’t seem to have been addressed.
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