Gran Caribe Puntarena playa Caleta

Ніч у пеклі....... Ми з другом забронювали відпустку за системою «все включено». Ми забронювали цей курорт на основі деяких прочитаних відгуків. Я ніколи в житті не заходив у більш брудний, темний, похмурий готель.....Я розумію, чому він так погано освітлений....це їхня спроба зробити тарганів менш очевидними, коли вони проходять у ваш люкс перед вами. Протягом 7 годин ми вбили понад дюжину з них, деякі розміром із запальничку......Я повторюю ніч у пеклі. На стійці обслуговування клієнтів, коли я розмовляв з менеджером, якесь гніздо комах, що вилупилися з калюжі на стільниці....коли я вказав на це....було таке звичайне явище... Коли ми збирали речі, щоб піти, ми помітили бруд ванної кімнати....штори........ліжка....... рушники фактично розвішані на іржавих вішалках, на шторах (ті самі штори, що й таргани випали) Я міг би продовжувати, але я справді просто хочу стерти це з пам’яті

I will start with the positive, because that list is very short! The view from our room on the 7th floor was beautiful. The beach was nice and the ocean is very clear. The staff at this resort is some of the best we’ve ever encountered! Every single one of them were warm and friendly and genuinely wanted to help. It’s because of the staff that it makes me sad to write a negative review, but this place is awful! The rooms are run down and worn out. The balcony door is super hard to open and close, and the balcony is tiny. The tub is very worn out and the drain is rusty and gross. Our safe needed repair 3 times in 7 days so we could open it. We had no hot water for 4 out of 7 days, and the elevator stopped working several times a day. We were on the 7th floor, so this was extremely inconvenient. Our last day, we had to haul our suitcases down the fire escape stairs so we wouldn’t miss our bus. The food here was the worst we have ever had, and yes we have been to Cuba 8 previous times, so we knew not to expect 5 star dining, but this was inedible. There were only 4 trays of hot items, which were not hot but only warm, then there was a fish station and a pasta station… which was the same every single night! We ended up going into Varadero 4 out of 7 nights for dinner and had some really amazing meals. New Years Eve supper was a joke and they ran out of everything. The two al a cartes we had weren’t terrible, but they weren’t great either. The dishes, cutlery and glasses in the buffet were not always clean. Sometimes it took several tries to find clean dishes. The public restrooms had no soap and no toilet paper. I know off resort you need to carry toilet paper…. But on resort? The gym is also in total disrepair, no belt on the treadmill, the bike is broken and several weight machines do not work. Only one of the two pools was open and it was freezing cold and had really loud obnoxious music and games, so we spent most of our time at the beach, which again was very nice. I will say that this place has real potential, but needs a complete overhaul. I would like to send a special thank you to Mercedes, the customer relations manager as she tried very hard to make things better. But unfortunately there is no better for this place as it is. Sunwing totally misrepresents the resort in their on line advertising. That upset me more than the fact that the resort needs so much work. Had SW been honest we would have chosen a different resort. We contacted them on day 2 and they said there was nothing they can do and it was up to the hotel to satisfy us…??? Last time we will ever use Sunwing! I would like to thank the staff here, as they really made a terrible situation better.

I have been here for so many times and we are feeling like home. Even the hotel is almost empty the service is good and the people are so friendly. We hope to cone back soon with our family. Congratulations to the stuff