Hyatt Regency Tokyo

The hotel itself is quite standard, not a Park Hyatt line, and you can see that. In general, the hotel was okay: clean, comfy, with a nice park view. The bathtub and toilet were divided (rare to see in China, Thailand, Singapore, etc.). Concierge service was helpful. The location is THE GOAT 🐐!!! It's a 14-minute walk to Shinjuku station. If you're departing early in the morning, trust me, you will not fit into a metro train with luggage. From this hotel, you can order a cheap taxi or just walk straight to JR. Amazing for "layover" nights

Beautiful space but location is not as centralized. Big space, great interior, nice views.

Convenient with shuttle bus to station. Good location within proximity to Shinjuku station.

Pleasantly enjoyed my 2 night stay at this hotel with my partner, after staying at a smaller sized room in Ginza. The size of the room was great for Tokyo, and everything was nice and clean. The lobby is certainly an eye opener when first walking in.

We were traveling with 2 small children and thoroughly enjoyed our stay at this nice and well maintained and well equipped hotel. Rooms are big and nice and perfect for us.

Very clean, and the staff were helpful, polite and accommodating. It was very hot outside when we checked in and the staff offered to provide face towels and brought them quickly. The chandeliers in the lobby are stunning and hang above a very nice lounge. There is a great shuttle that takes you to and from Shinjuku station if you don't want to walk. There is also a smaller subway station under the hotel as well as a 7 Eleven and a FamilyMart. It is a few short blocks from a lively area but far enough that it is serene near the hotel. There is a lovely park right nearby that has a beautiful shrine also.

The hotel was really nice and the rooms were spacious and clean. There is a convenience store just downstairs so it was easy to get anything you forgot.

I want to start off by saying , the service staff are very friendly and the front desk management was excellent in understanding and resolving some communication issues.  With that said, as my first Hyatt experience, I was not at all impressed by the property. To start, when I arrived - there was no one to greet me front my Taxi, while normally there is someone - there was a gap. Then when entering the giant lobby, there is no one to attend to you to guide you to the check out counter. Upon arrival at the checkout counter, the receptionist was friendly but there was no welcome drink offered (5 star hotel?). Then following this, no one was assigned to show you to your room, despite the fact that the room has some quirky features (which led to miscommunication/stressful situation for me).  Amenities provided in the room were rather basic and not premium. I waited till I finished my experience at Hotel Groove, to write this. I have to say that the experience at Hotel Groove was tremendously better in almost every way, despite having a room rate that is 40-50% cheaper.  Hyatt you need to do better, otherwise IHG, Marriot and Park Royal will leave you in the dust. Thank you to the front desk manager on duty for his hospitality and support. This is more of a message targeted toward head office to improve their processes and standards, rather than any misstep by a staff.

Love the Christmas decor and there is direct limousine bus to the hotel. But it is not near to major stations will stay if deal is good