GRAND HILAI TAIPEI

Great stay at Grand Hilai Taipei, I made full use of the pool this time - the last time a typhhon hit and the pool deck had to be closed duh... The Taipei Cosplay summit was taking place at the exhibition center next door, which made for interesting action

The room interior, cleanliness, and overall quietness are excellent. However, essential amenities such as a shaver come at an additional cost. I would still recommend this hotel for leisure travelers seeking comfort, but it may not be suitable for budget conscious travelers.

Affordable price with the best location next to the Expo! Lalaport department store is only in 3 minutes walk. This is my second year stay in this hotel.

I like to come there when im in Taipei. Its a good hotel and generous sized rooms. Also I need say thank you for the great check in. I arrived a bit early and could check in earlier to make fresh (unfortunately I forgot the ladies name). The Japanese room service breakfast was also decent and fast delivered. I know all need sustainable at this time, but it would be more convenient if there are shaving kit and a toothbrush in the room or the front desk would ask upon check in, if need.

During my stay, I approached the front desk on two occasions to request assistance with booking a taxi. On both occasions, I was told that no taxis were available without further guidance or alternative solutions. While I understand that taxi availability can sometimes be limited, I believe the front desk staff could take a more proactive approach in assisting guests in such situations. For example, it would be helpful if the staff could: 1. Offer to check alternative taxi services or ride-sharing options. 2. Provide an estimated wait time or schedule a taxi in advance for the guest. 3. Suggest convenient nearby pickup points or other transportation options. These small gestures would greatly enhance the guest experience, especially for travelers who may be unfamiliar with the area or in a hurry. I truly appreciate the excellent service I received in other aspects of my stay, and I believe that with a little additional initiative, the front desk team could further elevate the guest experience. Thank you for taking the time to consider my feedback. I look forward to staying at your hotel again in the future.

Excellent hotel with comfortable room. The facilities were well maintained, and the staff made the stay especially pleasant. Would happily return!

It’s one of the best hotels I’ve stayed. Surely will return to this lovely hotel

New facilities! Clean and nice! Besides that, the room is larger than those found in main part of town. For a luxury hotel, service level could have been better.

Always nice to stay here ,the property is brand new .love the luxury smell when you walk in to the property