Користувач-гість
31 липня 2024 р.
The hotel had a good location, and the food at the hotel was quite okay. There were issues with check-in, as it starts at 3:00 PM and check-out is at 12:00 PM. The staff spoke very little English, which is somewhat understandable. When we checked into the room, the air conditioning didn’t work. The staff said they would send a technician, who claimed to have checked the room but couldn’t fix it. We spoke with the travel agency, and they arranged a room change with the hotel, plus we were supposed to get a fan in the room as a temporary solution. We checked to see if this was the case and were told that they couldn’t provide a fan, but the new room would be ready the next day. The next day, we went to the reception and met a receptionist who was very rude and simply said he couldn’t help, that it wasn’t possible to change rooms, and he completely ignored me.
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