Користувач-гість
31 січня 2023 р.
I booked the hotel after I had searched for hotels where breakfast should be included. Was told at check-in that this was not the case. The girl at the front desk then fixed it so we had to pay 2-for-1. But she didn't seem at all happy about having to be of service, or even that I came down. The breakfast is really good, so worth 195:-. The breakfast staff were also extremely nice and accommodating! Of the 6-7 people I encountered at the counter, only two of them didn't make me feel like a nuisance. The majority did not greet or make eye contact until the guests themselves walked up and started the conversation. The room we had, a terrace room, was large and cosy. However, the bathroom floor flooded after showering, so we skipped taking a bath for fear of water damaging the entire hotel. There is also no information in the room where on the phone to call in case guests need to call down to the front desk. I would love to come back, because the hotel is wonderfully located within walking distance of Solna Station, the atmosphere is airy, the rooms good, the cleaning gallant. But the staff should be offered a service-minded crash course, because it's a really boring feeling to be treated as if you were air. As well as clearer information would have been desirable!
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