Orchard Rendezvous Hotel by Far East Hospitality

We arrived early around 2:45pm and the nice lady at the reception accomodated us nicely however the room wasn't ready so we had been given the keycard holder and told us to comeback at 3pm to collect the key as for sure the room will be ready at that time coz she expidited the preparation. We grab lunch around the area and cameback at 3:12pm and the horrible service started. The guy receptionist informed us to wait for 5 mins for he needs to check the room of its ready, we waited for more than 10 mins. Only to be told the room assigned has airconditooning problem so he had to change other rooms. Finally we got our keys and went up. Booked a superior room but the room I was given did not look anything like what I had originally paid for — no bathtub as advertised and the space was small. I came downn to the receptionist and was told that it was a free upgrade which they did not inform us earlier. So Insisted to have a room with bath tub and we had to go up and down to choose the room.(bathtub was rusty so wnd ip not using it). Another horrible thing is the operator. I called to order water bottle as they dont provide water btl anymore as other hotels still do, but the water did not arrived, I waited for an hour and I have to go out again to find staff that can help me get water. There was no bathrub in the room so I called again the operator to request coz I needed it to go to the swimming pool, tried 3 times before someone answered and again I waited very long for the bathrub to arrived. The staff did not the inform us that the room we had chosen is right next to the construction area just right outside our window which we only found out early morning around 7am with all the noise outside. During check out I feedback the noise to the manger but instead of getting apology the manager even told us that we should have known about the noise as it is stated on the website. Honestly I did not know because I book through trip.com. which it wasnt stated, however atleast they should have inform us and should have chosen the first room they have assigned. Our staycation turned out horror and instead of getting relaxed we only got stressed. Worst service ever, worst manager handling feedbacks and complains.

Very friendly especially front desk… in town and very easy to go anywhere by public transport..

‘‘Twas good the pool and the gym is good, everything is ok only the aircon is like a bit not so cold .