Lyf Farrer Park Singapore

The management did not inform us when we checking in on our arrival that there will be a renovation works going on on the floor that we were going to stay, be it just a painting job as they claimed. On our second day, we were shocked to see workers setting up to do renovation works in the late afternoon. Then next day morning they started to paint and the paint smell is very irritating. We felt upset for not being informed and so we left one night earlier and booked for another hotel. We made a complaint to the trip.com team about the issue but the hotel management decided not refund as the booking is non-refundable booking and they do not feel that they are at any fault. Please be aware that this is not a proper hotel and unsure how they can be rated as 4 star. It's just a 2-3 star max serviced apartment. We are pleased that trip.com made part of the loss back by issuing us with free coins as they also felt that the hotel is not doing the right thing. This is what i would call a 5 star service. The hotel doesn't even deserve a star in their service. No apology at all. They only put up a notice which is so unnoticeable in front of one of the lifts as shown on photos attached. In the lift, they put up a notice saying that Ascott Group cares and respects their customers which I don't think they have achieve it, which is very disappointing. I have been to other brand under Ascott and always enjoying it. But this LYF Farrer Park has been disappointing in their service and maybe it's the worst hotel service that I have stayed so far.

5 days stay. day1 to day3 asked for house keeping, never come. 2 towels were used for 3 days. Day4, stayed at other place. Service quality can catch up with the rent price$$; would not stay here again.

clean and all the staff are friendly

Standard hotel and still central located in Little India. However it doesn’t match any four star rating as stipulated by trip.com. One had everything needed. Not more and not less.

Great room, good location for traveling. very clean, new room with good layout not small for 2 person.

Let’s start with the positive. The hotel is very clean and the facilities are very modern and clean. The location is good, being just a short metro ride from major attractions and the centre of Singapore. The staff are a disappointment, and I think they need some training in basic customer service skills. Several times they don’t acknowledge you, and I always had the impression they didn’t want to be there and had some attitude when asking for assistance. At one time while checking in I overheard one staff member talking to another negatively about guest that had checked in before us - very unprofessional.