Wow Executive Hotel

Prime spot right on East Nanjing Road! The team here is super helpful and friendly especially Cindy who helped us a lot. Huge plus for the self-service laundry room, and knowing some rooms have a bidet is a total lifesaver. Clean, convenient, and totally worth it. 5/5!

Very disappointing and unsafe family stay This was one of the most disappointing hotel experiences we have had. The hotel failed to honour our confirmed room arrangement and initially offered us an unacceptable room, including one without working air-conditioning in Shanghai’s summer heat. Only after we complained and mentioned a refund did they suddenly find a suitable room. Our family was later forced to move rooms, and the children were placed far away from the parents’ room, which created serious safety concerns. The hotel promised to arrange adjacent rooms but never did so before we checked out. There were also clear hygiene and facility issues, including a lipstick mark on a pillowcase, unstable shower temperature that scalded a child, loud air-conditioning noise, and repeated unexplained knocking at the children’s room. The front desk response was dismissive and unhelpful. For a four-night stay costing HKD 6,464.48, the experience was far below acceptable standards. The hotel’s RMB 100 compensation offer was unreasonable given the seriousness of the problems. I would not recommend this hotel for families, especially those travelling with children. 带两名未成年人亲子出行，在Trip.com提前13天全款预订2间客房，上海万澳行政酒店，整段入住是一场噩梦，多处涉及儿童安全、卫生、履约问题，真心劝退家庭游客。 1、疑似超售，到店无预定房型，用无空调房间逼迫接受 抵达酒店没有提前任何通知，告知我们预订房型没有了。给到所谓家庭套房窗户对着密闭天井，无光不通风；另外一间房直接空调损坏，上海35℃高温只给一台风扇。前台态度冷漠，称只有这间房没得选。直到我们明确表示要退房退款并找平台投诉时，经理才“奇迹般”调出一间原本预定的正常空调房。 2、强行拆分亲子房间，承诺不兑现，未成年人安全隐患极大 次日通知我们换房，没有提供搬运行李协助。换房之后，孩子房间和父母房间相隔十间房，完全不相邻。我们立刻提出安全顾虑，工作人员承诺等有客人退房就调换邻房，直至退房始终没有兑现。未成年孩子单独住很远的房间，家长完全无法照看，风险极高。 3、卫生严重不达标，枕套残留上一位客人红色口红印（有照片） 入住期间走廊一直有异味。孩子枕头掉落地上，捡起发现枕套上面有清晰鲜艳口红印，证明床品没有更换，存在重大健康隐患。 4、清晨房门被反复敲门按门铃，孩子受到惊吓，前台推诿甩锅 入住第三日早上7- 9点，孩子独处的房间连续三次有人敲门、按门铃，猫眼向外看却看不到任何人。年纪小的孩子吓得躲进卫生间，大孩子差点直接开门，想想十分后怕。向酒店反馈，前台直接否认发生过，敷衍归为隔壁打扫噪音，完全不处理安全隐患。 5、设施故障直接伤害儿童，整夜噪音无法睡眠 浴室水温完全失控，洗澡忽冷忽热，孩子洗澡被突发热水烫伤，哭着跑回父母房间。房间空调夜间持续巨大轰鸣，连续几晚全家失眠休息不好。 6、行李通行不合理，无任何协助 入住时，工作人员未告知我们要提两个重型行李箱爬楼梯前往 22 楼客房区，全程无任何工作人员主动提供协助。 7、补偿方案完全没有诚意 我们四晚合计支付港币6464.48元，酒店只提出补偿100元人民币，完全无视卫生问题、儿童安全伤害、极差的服务体验。 在外玩得再开心，一想到回酒店就压力很大，夜里持续焦虑失眠。 真心劝各位带老人、小朋友的家庭避开这家，安全问题不能赌。

Staffs are very friendly and helpful. Hotel is 7 mins walk from 2 subway stations. Very convenient and lots of restaurants around the hotel. Room size is huge and comes with separate living and a kitchenette.

+ Good location - 10 minute walk to nearby metro station, and located very close to Nanjing road + Nice, spacious and clean room, with a good view and automatic curtains + Daily housekeeping, drinks replenished + Friendly staff - Bathroom shower is spacious but getting the right temperature can be sensitive - The hotel is in a shared building, so the elevators are very busy in the mornings and evenings, sometimes you have to wait quite a while Overall a good stay for the price despite the negatives which were only minor inconveniences.

We had a wonderful stay at Wow Executive Hotel. The location is excellent—very conveniently situated near the Bund, with plenty of attractions, restaurants, and shopping within walking distance, making it a lively and vibrant area to explore. A special thank you to our guest service butler, Cindy, whose exceptional service truly made our stay memorable. She was incredibly responsive and attentive to all our requests. She went above and beyond to help coordinate my ******* delivery, ensuring my surprise birthday cake order was a success. She also promptly assisted us when we encountered an issue accessing our hotel room. What pleasantly surprised us most was her dedication—she was even replying to our messages at 2 a.m., which reflected an outstanding level of commitment and care for her guests. Overall, we had a fantastic experience. The combination of the hotel’s convenient location and Cindy’s exceptional hospitality made this a truly enjoyable stay. We would highly recommend Wow Executive Hotel and would gladly stay here again.

I booked this hotel for my wife and son, they had a one night stopover In Shanghai. I selected this hotel due to its proximity to the Nanjing pedestrian street in Bund area. I was initially stressed how my wife and son will manage as non-Chinese speaking persons. However, the overall stay turned out to be very pleasant. They found nice and clean non-smoking room was welcoming as requested. My family appreciated a lot about the courtesy and helpfulness of staff, especially Ms Cindy the butler who took care of them on the day of arrival. Next morning again she turned out to be a saviour again as it was the day of heavy rain in Shanghai. The stress of reaching Airport well in time was easily resolved by her again. Thank you Ms Cindy. I believe everyone in your hotel is as good as you. I look forward to revisit your hotel again.

Nice hotel. I arrived early 06 am morning even though they arranged me a early check in within one hour . Very cooperative counter staff.

Amazing hotel stay ! Middle of shopping district , amazing facilities in the room and wonderful service from staff.

Nice hotel, convenient room, good location, perfect staffs, clean room