Користувач-гість
31 січня 2023 р.
We spent 6 nights in the Aura Suites2.We were very surprised that we had to reach the room through an empty, construction areaWhen we entered the room, we were hit by a very strong musty smell.It was very disturbing, but we thought that a large ventilation was necessary.In any case, it was worrying, which was not unfounded, because we quickly got sick.We both started coughing.We bought aromatic candle to kill the smell and left the door and the window most of the times open.We reported the problem to the lady handling the check in, who only replied that we should write an email about it.We sent the email, after a few hours the general manager replied that this is a characteristic of the buildings in Santorini.He said: Please do not confuse humidity and dampness with mold because they are completely different situations.In our reply letter, we asked him to see the room with his own eyes, and we also sent him some pictures.We also told the cleaning lady that there was a lot of mold. The cleaning lady tried to clean the mold, but she was not very successful. Then the check-in lady also appeared and she also tried to wipe off the mold with a cleaning sponge. Then the general manager also appeared, looked at the problem, saw that we were sick, said he was sorry, asked what kind of compensation we wanted, and then promised to talk to the finance depar**ent about a refund. Then we didn't hear from him again, we sent him an email, but he didn't reply.
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