Alexandre Hotel Frontair Congress

Classic example of over promising and under delivering on their free transfer from the Airport. We could not go on the bus because it was full even though we were among the first waiting in the queue for it. When this happens at midnight it’s totally unacceptable! The driver was aggressive and absolutely rude.

I arrived at the hotel and could only park outside, which was inconvenient. I checked in after 1 PM but was initially given a room with two single beds. Upon requesting a double bed, I had to wait 40 minutes before they found me another room. Unfortunately, that room had a leaking roof, so I had to move again. The next room seemed fine at first, but in the evening, I discovered the toilet was continuously running, creating a noisy disturbance. Even more frustratingly, the toilet's inlet valve wouldn't shut off. I contacted the front desk, and they sent security personnel to fix it, but to little avail. Despite these issues, the hotel was surprisingly busy, with no rooms available for another switch. I spent the night moving from room to room until 3 AM when the front desk finally found an empty room. I managed just three hours of sleep before having to leave for the airport at 6 AM. Paying 105 pounds for such an experience felt utterly unworthy, yet the hotel was fully booked, which was astonishing. This was a painfully disappointing part of my Barcelona trip.

Great location. Comfortable beds