Playaballena

El único pero las esperas para pedir en el bar de la piscina

Buen hotel, ubicación excelente, con salida directa a la playa, por la puerta trasera, habitación muy espaciosa, otro detalle importante, es que te incluye la bebida tanto en la cena como la comida (no todos los hoteles lo hacen), por poner alguna pega que las actividades nocturnas se hagan e un salón cerrado, cuando hace calor apetece más al aire libre. En definitiva es un hotel muy recomendable, volvería sin dudarlo

Fantástico hotel  Paula una de las cameras un encanto súper amable  El equipo de animación excelente sin duda volveremos

Recepción muy inflexible.

Hotel antiguo.Poca limpieza.Buena ubicación.

We came for 7 days all inclusive and I could not recommend this hotel enough its not like many Spanish hotels and caters more for spanish speaking guests but this also means its much more authentic, the resort is well manicured and laid out great with pools for all ages and beautiful beach on its door step the food is amazing with an lots of options including an a la carte restaurant availability and some beautiful restaurant surrounding the hotel the staff are extremely friendly and if you make the effort to speak Spanish are patient and accommodatiing they made all effort to make our holiday perfect we unfortunately had a hospital trip on the last day and the hotel and Jet 2 kept in constant contact checking up on my little girls and went the extra mile to help us and se had an extra day whilst waiting for flights AXA insurance arranged everything to help and made a bad situation so easy and the hotel again stepped on and helped us have a due over of our last night so we where comfortable and stress free 6 days of heaven and then disaster but right back to heaven as if to say your not going home stressed were sending you home relaxed and happy we will be back and can honesty say this place is grate for families and at a greate price you get vip all the way

Jet2 Customers from UK especially take note!  We have just returned from a 7 night stay here, sold by Jet2 as 'All Inclusive' but it is actually Senator hotels fancy name for 'slightly better' than Full Board! Don't expect anything other than beer/wine/juices/water/coffee & plain crisps/cheese ball crisp snacks... Cocktails/spirits/branded beers & ice creams or anything other than the crisps above cost extra so be careful! You also cannot have coffee with your lunch/dinner either as they turn the machines off in the buffet restaurant.  Also note food on your last day, we arrived early evening between 6 & 7pm so had missed lunch on that 1st day. On check-in we were told as we had arrived late that day, we would be allowed to have lunch on the last day as we weren't being collected til mid afternoon. HOWEVER! When we checked this the day before we were due to leave we were told no, we would have to pay €54 for the lunch (discounted as we couldn't extend our room), & that it would normally be €35pp. Other UK guests we discovered had paid this. We disputed this & stood our ground as we had been told lunch would be included & they then checked with managers & honoured this & gave us a food voucher for lunch on the last day. I believe you may have to be persistent else they will try & charge you for lunch on the last day.  MAJOR tip if you don't like meals too crowded, go to the buffet restaurant for opening times, especially lunch & dinner as the Spanish like to eat later it was easier to get in early, find a table & get food easily. After about 2pm & 8.30pm it is absolutely heaving, difficult to get to the food & with queues right out towards the garden doors... We found timings quite late for our liking, especially dinner. The pool is also much quieter between 2.30-3.30pm'ish when most Spanish have gone in to eat!  The pools are lovely & the slides are great for kids, they don't open it til 10am so always manage to get decent beds HOWEVER people still come down & put towels on beds then disappear for several hours! Their policy states "it is not allowed to reserve sunbeds in the swimming pool. Any personal items left unattended for one hour will be removed by our staff" NOW, this is a GREAT policy WHEN it works but the staff don't adhere to it other than to put a warning note on beds with a time on it. They then DON'T go back & remove the towels/belongings. I witnessed just 1 towel being removed. Other beds were left (sometimes big groups 5 or 6 beds) for several hours with just a note on. Then the people would come back & screw the note up! So great policy in theory. We even got a falsified note when we had only been gone for 45 mins for lunch. Got back to sunbeds at 2.15pm, note was timed at 2pm which would mean, if the beds had been unattended for an hour we had left at 1pm, but we hadn't, we went to lunch at 1.30pm when the buffet opened - work that one out!!?!  Pool bar! Oh my! As others have said it is woefully understaffed, big queues mo

My family really enjoyed our week at Playabellena in August. The hotel facilities are good for the price and star rating. I think some people review based on 5 star expectations but only want to pay for a 4 star hotel. We enjoyed it and there was enough variety for a week, though a longer stay would get boring. The free crazy golf, table tennis, Pétanque and shuffle was great and the kids enjoyed them every day. The pools were great with no rush to get loungers as it didn't open until 10am. The water slides were excellent for our young kids, but for older ones there is an excursion to Aqualand for bigger slides which might be appealing. The staff were helpful and friendly. The beach is huge and unspoilt, with amazing sunsets each night. The beach bar with live music is worth a visit. There is a bit of a language issue, but nothing you cannot overcome with a little patience and google search. Ordering food, drinks and checking in was no problem at all, it was just tricky if you had a less common question. Personally I enjoyed being in a resort that was largely Spanish as it felt more authentic and less boozy than other resorts.

I would not recommend this hotel to anyone specially family with small kids. We had to wait nearly an hour for our room to be ready, its not like they didn’t know we coming .. we been told our 2 year old cant have swimming floatie in the pool, not sure how they expect kids to use the pool . Also we have paid all inclusive but still had to pay for cocktails, ice creams , crisps, also we were not allowed to smoke on terrace or bar only in designated smoking area which was really disappointing . Food wasn’t that bad but seem like always the same food . Our ac didn't work for couple of days until they fixed it properly. Some of the stuff had no joy of helping with anything the reception staff has to improve on customer service as its terrible . We definitely not coming back and would not recommend anyone going as we spend fortune on this holiday for us to be disappointed and waited to be home as that place isn’t what ok pics or how people describe