Користувач-гість
7 травня 2025 р.
Hotel says 4*, absolutely not. Restaurant- Very poor choice of food, same stale food served both lunch & dinner. Cleaners taking plates of food & drinks from us that wasn’t even finished with. Roof leaking onto the tables, in lots of places of the restaurant. A la carte restaurant, we made a booking, waiting over 45 minutes to be served, whilst we seen others arrive later than us and then eating before we got served. Ended up leaving without our food! Hotel- wet smelly bedding, dirty mattresses, sink and bath didn’t hold water! Air con & heating didn’t work, spoke to reception and said the room was far too cold for our baby, they said they’d send someone to fix, no one turned up. Went back the next day again to report to be told nothing would be done and to put more blankets on baby. Baby is 7 months old and shouldn’t have blankets as is a risk for suffocation. Room was advertised as a double/twin room with sofa bed. THERE WAS NO SOFA BED. House keeping left our balcony doors open multiple times. Entertainment-absolutely shocking, wouldn’t even call it entertainment. Was also placed in different areas each day without any sort of signs so no one knew where it was. both lifts in the main building and our hotel block both out of use, meaning we had to lift and carry the pram up & down stairs. Swimming pools floor paint was flaking off, and just left floating around. The children’s slide was sharp leaving my child with x4 scrapes on her left leg. One evening whilst having a evening drink another family was fighting and shouting, physically beating each other. My partner moved out children away whilst I tried to get help from staff. To be told ‘it’s not their problem’ Other members of our party had things stolen from their room by housekeeping. Asked for somewhere to store cases to be told theirs lockers-ok that’s fine. To then get to the lockers to be absolutely smashed to bits, presumably by them being broken in. All doors bend it, like it had been pulled into with bars to get the doors open. Absolutely awful hotel, wouldn’t even say it’s a 3*
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