Ranweli Holiday Village

This hotel officially wins the title of the worst hotel I’ve ever stayed at in any country in my whole life. After just half day and one night, we had to check out and find a new one. The rooms have a weird stench. They are dirty with dust and cobwebs everywhere. There’s no hot water in the rooms and the wifi only works in the lobby - same with the phone signal if you have the local SIM/eSIM. The towels in the bathroom are old, dirty and ripped in many places. As there are holes in the bathroom ceiling, expect lots of bugs in your room. The AC can barely cool down the entire bungalow, so the heat inside is annoying. The sheets on the beds are also dirty. There’s a mini fridge available, however just like everything else, it’s filthy. Even though there’s a hotel beach, it’s covered in trash, and just a short walk away there’s a river that goes into the sea which is full of different types of trash, so swimming is not recommended at all. The sunbeds available at the beach are covered in fungus and rotting away. On top of all that, the worst part is probably the hotel restaurant. Poor choice of meals with food being available only at the start, despite the restaurant being open for each meal for about 2 hours. Even if you ask them to refill food, it will take them quite a while. If you don’t ask, the staff will just stand around staring at you. The cloths they give for cleaning your hands look like they’ve been used to clean the floors - all stained, ripped with bad smell. The food is old and prepared poorly (bacon served for breakfast was only suitable for local dogs). The toaster toasts only one side of the bread and looks like it hasn’t been cleaned for at least two seasons. The juice machine is covered in bugs and dirt as well. You can’t even find fresh fruit here as everything tastes like it’s been left to age for a week before being served. There’s coffe and tea available, but they both look like tea - can’t tell them apart. For breakfast, don’t expect good bread, ham, cheese or vegetables as they simply don’t have those. Most you will get are beans, an egg with a green yolk, a bunch of rice/curry, some old chewy bacon and suspicious looking sausages. Overall, I would not recommend staying here to anyone. There are far better hotels available in the area for a reasonable price. This place, I wouldn’t even call a hotel. Not worth the time, money and nerves. Avoid at all cost.

We stayed 7 days in this hotel after arrival in Sri Lanka. To reach the lobby you have to pass the river by boat And great room directy located at the beach. Clean room with perfect Working AC. The Food was good and the service friendly.No critical points from is during our stay and we recommend this eco friendly resort for sure! We found out about Tony Tours from TripAdvisor.His office is near Hotel Suriya.We visited the Pinnawala Elephant Orphanage, Sigiriya, Wilpattu National Park and Dolphin Watching It was a memorable experience for us.

***Guests please beware to not get SCAMMED by hidden extra charges*** Our trip was ruined by policies that hotel manager used to scam us our of our money. We were not told truth and lost around $300 to sketchy extra charges that management imposed 1. Hotel manager was charging $50 dollars for a credit card payment saying it's a charge from Visa/Mastercard. We checked with those card companies and they don't charge for using them, it's clear that hotel was getting this extra cash. 2. Every drink ordered had non optionary 20% tip, which was also failed to mention to guests 3. Instead of being charged $25 for all inclusive per day we were charged $35, additionally manager used their own made up foreign currency exchange, which results in losing 1/3 of your original currency worth, e.g. if normally $1 is around 300 rupees, the hotel would only give you around 200 rupees. Because of all this we were charged 2 times more for all inclusive package than we were told and lost almost $300 dollars 4. Manager informed us that the closest shop and restaurant is 40 minutes away from the hotel so we would buy all inclusive package. Only after we paid and gained access to wifi we checked that there is Antonio's restaurant and shop 3 minutes away from the hotel, on the other side of the river Overall we are very dissatisfied how hotel management takes advantage of their guests

Wow! Short yet careful ferry service. Warm welcome, delicious food, comfortable accomadation, caring room service, hospitality from arrival to departure, lovable and touching service at the restaurant , scenic beauty with the sea, tranquality and caring massages at the ayurvedic treatment made our day filled with joy and leisure

Large resort. Ocean beach was smal, but ok and very flat. Boating was possible. On the first day the pool was “milky” – we decided to not trust the water. Nice sundowner terrace. The Food was good and the service friendly. Seemed to be a base for daytrips - it was quite empty over the day.

What a lovely review to receive. Thank you for your time and choosing The Palms, as your preferred accommodation in Beruwala. Appreciate the recognition given to the team and all we offered to make you comfortable during your stay. While we continue to be at our best, we hope to see you again with us again in near future.