Princesa Garden Island Resort and Spa

My experience at Princesa Garden was beyond my expectations. To be honest, I was a bit worried at first because I had read a review saying the resort wasn’t nice and had many issues, especially due to ongoing renovations. But when we arrived, I was pleasantly surprised—it was actually very nice! The resort was clean, the staff were incredibly accommodating and helpful, and the overall atmosphere was relaxing. The food was great—yes, it was a bit pricey because of the added VAT and service charge, but it was delicious, so it was worth it. Overall, I would definitely recommend this place! 😊

Honestly, the place was okay. Had a lot to offer but definitely not as great as they advertise it to be. A lot of things are under construction or not well maintained. They were also quite unresponsive to emails and calls prior to and during our stay. Taking up to 4 days before getting a response. But what really hurts the experience is the reception. They aren’t very welcoming or accommodating at all. I booked this place for our honeymoon but it didn’t feel special at all. I had messaged them in advance but we were assigned a double room instead of a king. Requested to transfer but their general tone wasn’t very understanding. Only after I had complained about the room having a broken shower door they transferred us to another room (still a double though). Even then the room we got moved to had a stinky shower area due to the drain not working. It overflowed every time we showered. I didn’t say anything though since the guest services seemed very annoyed every time I called and I didn’t want to be a difficult guest. There were also a couple of instances the staff had forgotten my orders at the restaurant. I don’t know if this is because they are understaffed or just forgetful. The pool attendants, room attendants, and security staff were always so polite and nice though. The place and the service (especially) didn’t quite match my expectations based on their advertising and reviews I had read. But I guess if you don’t have any expectations this place is okay.

Very nice property & all the staff are very courteous from the driver that picks us up to everyone that walk by you in the property. The receptionist, chambermaids, the waiters are all giving superb customer service. Very clean property but the telephone & remote control needs to be sanitized —- the phone smells & the tv remote control is very sticky with all the oils from hands. I would highly recommend this beautiful resort.