Ensana Thermia Palace

Nice and comfortable hotel.

Не было зубной пасты и одноразовых щеток, номера требуют обновления

Location excellent Staff excellent Facilities excellent Food very good Spa treatments very good Room type "comfort" good We stayed for a week, FB, 21 treatments This is a very good choice for a relaxing week. No idea what can be improved. Maybe we should have booked a deluxe room.

Location great. Atmosphere not as welcoming as I would expect. Room was nice with a lovely view. Cleaning not done for my room despite a basic cleaning is guaranteed. Cleaners asking me when Im departing the hotels stay so they can clean the room. Ignored at the dinner on all occasions. Breakfast was better but lack professionalism. Food is not up to 5 star, choice is limited. Facilities such as spa is nice but fitness not wheelchair friendly and easy to access. One staff even spoke to me in English when I am slovakian and didnt switch to slovak even when I spoke to him in Slovak. I think customer service needs more work and curtesy is a must.

Loved Thermia Palace and can’t wait to return!

Magical place If you like old world charm and elegance, this is the place for you. Delightful surroundings with serious healing treatments on offer. The only let down was the food, at times, but otherwise would highly recommended. Definitely returning.

Amazing! Will return!

Website unhelpful in relating spa services. Reception even worse. There was no doctor because we arrived on a Friday, and didn’t book it in advance. We were only staying the weekend. Women at reception all seemed perturbed that we were there. Not sure if they simply don’t like Americans or whether they are just burned out. Spa reception was slightly more friendly but unhelpful in helping us decide which services to get so I opted for the mirror pool and mudbath. There was very little instruction as to what to expect or how to prepare. All women were naked, ushered into first the sulpher pool for fifteen minutes, which was pleasant enough, and then into the mud pool, which was treacherously slippery to descend into on the stairs. We were instructed to put the mud, all over our bodies, face and hair. The only way to do that was to lift it up with my feet, which I tried. I ultimately reached down to get some into my hands but , I had a contact lens on and the sulpheric acid in the mud lodged beneath it. I was given a small glass of water to flush it out with and then told me to put a damp cloth on it and lay down. The pain got worse so I went back to my room and flushed it in the brown water that poured from the plumbing in our bathroom due to recent rains. Emergency room a half hour away, 110 euros for taxi, burnt cornea diagnosis, antibiotic drops and cornea gel for a week, patch on eye yet no one at the hotel seemed to care or offered reimbursement for the mud bath

The best place for the people to want to get the peace..nice hotel, wonderful spa, great food and music and warm people.