The Grass Serviced Suites

This hotel has gone from strength to strength … since my first visit they have re-furnished all the rooms , built a 2nd reception area , whilst improving the 1st reception area. Added a massage centre and increased the food choice and menu at the restaurant . All this has been done whilst keeping the room prices at a reasonable level … Great service by all the team . Miw, On , Oam , Pop all remember me every time and love to see my son Kuba … Thank you for all the great smiles and hospitality… Will see you again May 2025 for my sons birthday gift in Thailand

Mrs beer service very good and kind. The swimming pool is good and comfortable. Nice hotel and affordable price and have good time in my vacation.

The rooms are clean and spacious, providing a comfortable stay. However, it would be beneficial to have more charging sockets available, including USB ports, for added convenience. The hotel is situated in an excellent location, making it easy to access major tourist attractions and shopping areas, as well as transportation options like bikes and cabs. The ambiance of the hotel is inviting and cozy, and I particularly appreciate the softness and comfort of the beds. Overall, the facilities are well-maintained and contribute to a pleasant experience.

I recently stayed at **The Grass Serviced Suites by At Mind** in Pattaya for 6 nights and 7 days, and I cannot praise this hotel enough for the outstanding experience they provided. From the moment I arrived, the warmth and professionalism of the staff made me feel right at home. A special shoutout to the **reception team**, particularly **Aon**, whose exceptional service and friendly demeanor stood out. He went above and beyond to ensure every request was met with a smile, making check-in seamless and offering helpful local tips throughout my stay. His dedication to guest satisfaction truly reflects the hotel’s commitment to excellence. The **cleaning staff** also deserves immense appreciation. My room and washroom were spotlessly maintained every single day, with attention to detail that made the space feel fresh and inviting. The housekeeping team’s efficiency and thoroughness added immense comfort to my stay. What impressed me most was the consistent level of care and hospitality across all departments. The modern amenities, serene ambiance, and prime location further elevated the experience. If you’re planning a trip to Pattaya, **do not hesitate** to book your stay here. I left feeling thoroughly impressed, satisfied, and eager to return. The Grass Serviced Suites by At Mind exceeded all expectations – you will **not regret** choosing this gem of a hotel! **Highly recommended** to everyone looking for a memorable, stress-free getaway. Thank you for an unforgettable stay!

Nok is very kind and special ☆ ☆☆☆ she's 5 star

These apartments are a complete dump. Very outdated. Front desk agent who works in the morning is completely rude and arrogant. Housekeeping staff do a very poor job when cleaning. They spend forever in the room walking around pretending to wipe down things but in reality I just pacing around killing time I'm not sure even what they're doing. Engineering are very rude as well. I was trying to point out the problem that they have with the door that keeps getting stuck when opening and closing so there's a problem with the door jam and the notches are squeaking but he was very rude and unpleasant to deal with. Breakfast staff were also very unpleasant, they lost my medication and refused to accept it. I had just left it there a few minutes ago and I went back and they are pretending that they never saw it. Obviously if they threw it away they could've just admitted. Nothing but *********** there. Heavy ************ in that area it's actually very disgusting. You would think that the property is near a red light area but it's nice. It's pretty secluded but yet at 23 in the morning on 2 January there in the men's police presence, dealing with some Chinese tourists and some bar girls over dispute overpay. Apparently the TV screen was smashed the corner into the agent at the front desk told me. All in all. The worst choice for me to stay in for New Year's Eve. I end up staying five days. I was completely overcharged for the first three nights at over US$200 a night. Paying a toll of over 18,000 local Thai baht. They pretend to act like they're some kind of five star property but it's not even 1.5 and my honest opinion. I actually manage a five star property chain. And I know what Five really means. Service is just awful. I was very happy to leave.