Villa Fontaine Grand Osaka Umeda

Loved staying at the Villa Fontaine. It was a great location in Osaka Umeda. We had enjoyed the sauna and hot tubs and the hot rocks. First experiencing japanese style sauna.The breakfast was great. Overall it's very close to everything. Little hard to find initially but still 5 stars! .

We had an amazing experience at this hotel, especially with the exceptional customer service we received during check-in. The staff on the 4th floor was top-notch, but the male staff at the spa entrance was completely distracted by his phone and not paying attention to anyone. We were supposed to be given a change of blue clothes and a brown towel for the hot stone spa, but we only found out after other patrons informed us. Despite this minor inconvenience, the hotel overall was a high-scoring establishment. The room we stayed in was spacious and clean, and we received a complimentary hand scrub. There was also a special complementary face lotion and face cream. The TV was large, but there weren’t enough laundry machines.

Relatively new hotel in Umeda so condition still fine. The location is good because the whole Osaka Umeda station area is well connected, but the underground paths can be confusing because it is massive and you can get lost if you don't have a good sense of direction. In general, you can get to the hotel via Whity underground mall from JR or Hankyu station, look for Whity mall map online to have a better understanding of which exit to take (go to Whity East mall). Plenty of food options both above ground and underground. Booked the superior double room which has an excellent open square layout instead of the typical hallway layout, so you have room to open your luggage case on the floor. The buffet breakfast was excellent, you can order either grilled salmon or mackerel, with plenty of other dishes. The matcha pudding was so good. The Japanese aunties working at the restaurant were so friendly. The public bath (not hot spring water, just hot water) was nice but I felt the water temperature was too high compared to the other baths I went to in Japan. The hot stone area was interesting but also too hot for me 😅

nice breakfast, good location but not easy to find hotel from underground. shower is not hot at the first moment

It is a new and modern hotel with soft and soothing ambience, that is also very functional, and efficient. There is automation for registration and departure process, self-operated coin laundry machines secured with your own pin codes, and a spacious and beautiful hot bath serviced by timed fresh cold water let into each bath area regularly. Still, the human service is not neglected in the hotel. The lifts will always stop at the 4th floor where the reception is, and during the day, there will always be a staff standing there to greet you with a smile, or in case you require any assistance. The cheery breakfast team at the restaurant has been very diligent and despite they may be super busy, they make sure they maintain top-notch service standards and sometimes go above and beyond to make sure the diners are comfortable. The reception team is also very competent and quick-witted. Both requests we made via the phone from our rooms were received within 10-15mins. Our request to deliver our luggage were also processed swiftly and hassle-free. We told them our dates, flight number and our room number and they were able to complete the delivery form for us with our details in their records. Despite having many guests wanting to approach them at the same time, they are still able to provide very personalised service to each and every one. Very impressive. Lastly, the hotel provides unlimited free skin care and hair products such as facial serum, moisturiser, masks etc and you could take them freely from the reception and bath area. You could also choose from an unlimited selection of aromatherapy by portion to enjoy in your room. Although the room and the window is a little small as with most hotels in Japan, the beds are comfortable and shower is great. Location of the hotel is not bad once you learnt how to navigate around. Lots of eateries and it is just 5mins to walk to different exits to underground malls/train stations. Would recommend the hotel to my friends! Thanks for the impeccable service!

Location is excellent. Many many eateries, izakaya and pub nearby. Walkable to umeda station. Service is excellent. Really polite and thoughtful. Spa is best. Clean. And really enjoy the stay !

Hotel was in a very good location, and they even provide free onsen spa. Rooms were spacious and very well maintained.

Location is good. The room are good size for 2-3 people. Very thoughtful towards female travellers as they offer skin care product. The surrounding areas are full of restaurant. Will definitely visit again.

Good mood. The location is superb. One thing is i love is sauna. Breakfast is delicious, rooms are spacious.