Tlk Apartments and Hotel

Staying at one of TLK’s so-called 'hotels' was honestly one of the worst decisions I’ve ever made. It was filthy, depressing, and borderline unsafe. You get some receptionist called Rya calling you lying and pretending all is well but the photos online are a complete lie — nothing but clever angles and filters. In reality, the place was falling apart: stained sheets, dirty floors, broken fixtures, and a horrible smell throughout. I didn’t even feel comfortable putting my bag down, let alone sleeping there. It was so bad I left early and booked somewhere else. To make matters worse, a close friend of mine rents through TLK, and their experience has been just as shocking. They’ve had to deal with constant issues — mould, broken appliances, ignored repair requests — and now they’re chasing their deposit like it’s some kind of hostage negotiation. The communication is a joke. Emails and calls go unanswered for weeks, and when you do get through to someone, they’re rude, dismissive, or give you the runaround. This company has no standards, no integrity, and no respect for the people they deal with. It’s all smoke and mirrors — flashy marketing covering up a shady, unprofessional operation that’s clearly just in it to take people’s money without giving anything back. Whether you’re booking a room or signing a tenancy, DO NOT trust TLK. You’ll regret it

Stayed here for 1 night with my daughter and daughter in law for Olly Murs gig at O2. Very clean and tidy. Staff v helpful. Plenty of parking. Kettle microwave and television in situ. Thee staff on duty couldntdoo enough. Would most definitely stay again. Photos include the view from our kitchen area.

We also wish we had read the reviews before staying at this hotel. Me and my sister booked to stay one night here to go to a concert nearby. The room looks nothing like the pictures. It's dark , dingy and dirty. It was the grubbiest hotel i have ever stayed in. We would have complained but we were only staying one night and were in a rush to get to the concert so we decided to leave it. The problem didn't stop by the time we left. Unfortunately I left a couple of items in my room to which I phoned the hotel straight away once I realised I had left then in the room. After calling numerous times, I was told that nothing had been found by housekeeping.. so this leads me to believe they were stolen. Stay very clear from this dump.

Complained about broken tv but thought the other broken items were so obvious that I didn’t need to report. I was later charged for the items which were already damaged! They automatically charged my credit card, which on this occasion was not the payment card! Other guests really noisy in middle of night. Drunken scuffles outside my unlockable door. Cutlery dirty

I stayed at their studio apartment in Beckenham Junction, No stove as advertised had to complain before they sent me one ,but the space was too small and no fan,the alarm was triggered, it took 40 minutes before that was turned off.The apartment also didn't have an iron,when they managed to send one it was a mini iron that looked like a toy. In all this no compensation!Terrible!

I really wish I had read the reviews before booking this hotel. We had booked to stay here for 2 nights as I was attending my best friends funeral of 49years. On arrival we entered the first room to find blood stained sheets and dirty foot marks. Coffee/Tea marks spilled down the walls, rubbish on floor, dirty and cobwebbed windows and brown marks under the toilet seat (I will leave you to decide what that was!!!). We complained to the receptionist who then offered us another room which on opening the door a foul stench of urine and smoke hit you in the face. We refused to stay there and I asked for my money back only to be told I had to take it up with head office who have refused to refund me. We even had photo evidence to support our claims but still they refused. We had to then find another hotel at short notice. Thank god for Premier Inn. DO NOT STAY AT THIS HOTEL ITS DISGUSTING!!!