Mi Casa Hotel

The hotel staff were all very polite and did their best to help with any small questions or problems. However, the room had a constantly running faucet, which needs repair. Additionally, there were cockroaches everywhere, so people who are sensitive to that might not be able to stay here. There were also dead cockroaches inside the refrigerator, raising doubts about whether proper cleaning is being done.

the hotel was awful, the carpet was dirty, and you felt itchy when sleeping in the bed, sheet is not really clean. was staying there for 1 night, and we decided to extend 1 more nigjt because we came back from universal very late, in the morning inasked the front to make clean the room during the extension room, and she said okay.. but after come back from universal in very late night, room still the same as morning we left, i asked to the receptionis and she said, cleaning is once in 3 days, what kind of hotel it is will not recomend ppl to stay here, is budget hotel yes. but infound many a way better this is not managed very well

This hotel nearly ruined our holiday. We were moved 3 times because every room they put us has something wrong in it and on top of that the rooms were dirty, lots of stains on the walls, ceiling and carpet. Cockroaches and other bugs everywhere, it’s unbelievable how this hotel got its ratings. I understand it’s a budget hotel but it’s really unacceptable when I opened the microwave cockroaches came out off it 🤢. There was a commotion next door to the second room they put us in and when I tried to call the reception to report it, the phone wasn’t working! This is our first time in the US and we were quite scared to go out of the room. When I reported this incident at the reception, they just brushed it off like it’s a normal occurrence!!! The hallways always smells of weeds. The swimming pool is also dirty and the water was very murky. The tiki bar at night becomes a staff party and made us very uncomfortable when we tried to sit and have drinks. The staff are very rude! We ended up checking out a lot earlier than planned as we don’t feel safe and could not relax. My husband and I had to go back because we left something in the room. My husband stayed in the car and I went in on my own. The receptionist told me the room we vacated is already occupied and that they did not find anything in the room when they cleaned it. When my husband joined me and spoke to the receptionist we found out that they haven’t even checked us out. She blatantly lied to me and only changed her tone when my other half joined me. Oh and all of a sudden they found the adapter that we left in the room 🙄