Mövenpick Hotel Zürich Airport

Service is horrible for such a four star hotel. It’s shuttle bus ( last one) supposed at airport pickup point at 11.10 pm ( according to time table given to us by hotel receptionist)but it was very late and we called hotel. And hotel receptionist said she did have a GPS for shuttle bus and she didn’t have any idea with the shuttle bus ( where it is and when it will go to airport to pick up customers) . In the end we took a taxi back to hotel. And taxi in Zurich is very expensive.

The room was not ready even when I was checking in at 8 pm. Moreover, the staff charged a 100 CHF security deposit that was not relayed to me until the moment they asked me to pay. The roomcard also does not work uintil it was replaced for the third time. The room barely had enough lights up at night.

The hotel is conveniently located close to the Zurich Airport and has free and frequent shuttle service to the departures area at the airport that goes every 20 minutes. The beds are comfy and the room is well stocked with free bottled water, tea/coffee station with a few options and a mini fridge. The shower was nice with good pressure but has the combined hair/body wash gel in a dispenser so you may want to consider bringing your own bath products. The linens were clean and soft but there were some crumbs left on the chair that made us feel it wasn't as clean as we thought it should be at the hotel. They did provide one small chocolate for the two of us in a small Swiss flag package but we feel they should have two. The rooms at this hotel run a bit warm even in November and with the window open and it wasn't as restful a sleep as we would like to get before a flight. The lighting in the room is all provided by lamps and we felt it was odd that the left side of the bed had a switch to control the lamp outlet on the right side of the bed. We felt the lamp should have its own control near it and I did unplug it before I went to bed because we didn't discover the wall switch until the next morning and simply unplugged it. That plug in is also difficult to access and I had difficulty getting lights on in the room in the morning because I also unplugged the desk lamp for the tea kettle and did not know where the floor lamp switch was. Check in went quite smooth and the front desk staff were friendly - They offered to set up an Accor membership account and offered two free welcome drinks to us. The hotel has a bar in the lobby area, offers breakfast for an additional fee and has a small convenience store behind the front desk where you can get snacks or Movenpick ice cream. Check out was quick as well and we were able to get on to the free shuttle bus easily but it is first come first serve so it might be worth going a bit early if you're in a hurry. We got to the airport a little late to return our car rental and it was a bit tricky getting to the hotel. We went to the hotel shuttle area and could not find the shuttle that went to the Movenpick despite asking a few drivers. It is about a 10 minute drive from the airport itself so we asked a taxi driver and they offered to do the ride for 30 CHF which was insane considering Uber can do it for 15 CHF. The tram was the best option and took us from Banhof to Banhof Balsberg station for 2.8 CHF each and it was a short walk to the hotel entrance.

Convenient location close to the airport with a good regular shuttle every 20 minutes Family rooms are big  Restaurant food is Ok

Appreciate the shuttle service at night to hotel

This hotel is very near to the zurich airport. They provide free shuttle svc to the airport from 4am onwards which is the only plus point. Rm is ok but no towels were provided. Not even the floor towel nor hand towel. Luckily I brought along my own disposable towel. We arrived late ard 630pm from the tram station. It was pitch dark. Even though it is just a 5 mins walk from tram station to hotel, we were very scare as we have to walk through a tunnel n passby a carpark in total darkness with our heavy luggage. We need to use the flash lights on our mobile phone.