Niagara Falls Marriott on The Falls

Loved my stay Heater & MayQueen are and were amazing customer service, communication and more two amazing women who helped add to the stay I had planned for my mothers birthday. We loved our stay the view of the Falls were amazingly beautiful. At check in I was given discounts to help enhance our trip or give us extra things to do. The view from the restaurant on site was ok and having a wider range of options to choose from would have been nice but food was good. Overall great stay!

Amazing night spent. Staff were super friendly and even though the weather was against us we still had an amazing time.

I was expecting right the falls view but it was not i have to go outside to get a little peak of the view of the falls, parking also a not very good i had to pay valey to get a parking. And we had dinner i orders steak for 72$ it was really bad 16oz steak was no seasoning. Overall all not a good experience maybe because I expected too much.. 

My partner and I spent three nights at the Marriott over the weekend. While the location was convenient and the hotel had potential, our overall experience did not reflect the standard or value we expected, especially at this price point. In the room, I unfortunately couldn’t use the bathrobe due to a strong odor of body odor, and there were no tissues provided. Also, only one pair of slippers was available in a room meant for two guests. That said, I must acknowledge that the front desk responded quickly when I raised these concerns, and the room was cleaned afterward. I really appreciated that. However, the biggest letdown was our lunch experience at the hotel restaurant, where we invited my parents expecting a high-quality meal. Sadly, it was far from that. One steak was overcooked, while the other was nearly raw. The mushroom soup came out cold, and when I politely asked the server to reheat it and add cheese and cream (which it initially lacked), the response was curt and unwelcoming. We were also surprised to see an extra $3 charge added just for the cheese, on top of a $13-14 soup. For a lunch that cost over $300, this level of service and quality left us disappointed. It certainly didn’t feel like the Marriott experience we were expecting. I hope the hotel management takes this feedback seriously, and perhaps considers a gesture of goodwill toward guests who leave feeling this way. It would go a long way in restoring trust and encouraging future stays.

Booked room on 24/f with falls view Some pipes outside the window, ruins the view. No bottled water is provided. We have to get water at the lobby by provided plastic cup. Water kettle was out of water when I went down.

We had a great stay here! The location was amazing, and there were great views of the falls throughout the day from the higher floors. The hotel was close to some nice food places and the incline railway, with easy access to the main Niagara Falls attractions. Hotel service was very friendly as well, and we'd consider staying again.