Iberostar Waves Playa de Muro

We stayed for four nights as a group of six people in three rooms. There were some good points: many staff members were friendly, the hotel is very close to the beach, and the restaurant offered a good variety of food. However, the overall experience was disappointing. The biggest issue was cleanliness. The bath towel in the room was extremely dirty, and I only noticed it after using it. The chair in the room was also full of small hairs, and the lid of the kettle had mould on it. There were also several service and follow-up problems. The safe in the room was not working and was never fixed. We selected the green cleaning policy, which should include free minibar service, but the minibar was never provided or refilled during our stay. We reported this to the front desk four times, but nothing was resolved. Communication also needs improvement. I booked a spa treatment through the app, but when I arrived, I was told it was only a “request” and not a confirmed appointment. In addition, when I called the front desk, my call was cut off before I finished speaking, and this happened twice. Finally, although we booked full board, no drinks were included at dinner, and even still water had to be paid for separately. This was not clearly explained. Overall, the location, food variety and some staff were good, but the repeated cleanliness, maintenance and service issues made the stay fall below expectations.de

Nice hotel with good service. We only stayed one night and it is definitely not enough. Plan to be here next time!

Great hotel for families. The quality of the food is very good compared to other all-inclusive resorts I’ve visited, although the desserts could be improved. My daughter had a great time! It’s important to note that the hotel does not provide any service or setup on the beach. You’re basically limited to using the hotel pool, or you have to pay a high daily fee to rent sunbeds and similar amenities. The sun lounger situation is a nightmare. Many guests “reserve” them early by leaving their towels and then don’t return for hours, preventing others from using them. Unfortunately, this happens all over Europe, but this hotel does not take any action to enforce its no-reservation policy. That said, even considering these drawbacks, the positives clearly outweigh the negatives. We genuinely loved our stay and would definitely come back.

Everything was amazing! As a family of three with a 16-month-old toddler, we had a fantastic stay. The hotel was very clean, the staff were friendly and helpful, and the location by the beach was perfect. The food offered plenty of choice, including options for young children. We would happily return and highly recommend it to families

We loved our stay here & would recommend it to friends and family. Very kid friendly!

Room was neglected. Strong smell of mold. In both our rooms. The reply we got was "We just opened two days ago". This is irrelevant.

A 10 night trip with various family members dropping into our holiday. The IT at check in was slow- in fact the computers always seemed slow. David was wonderful at reception as was Marina. Always a queue at reception I think due to the IT but very personal service when speaking to the reception staff. Bridgette was friendly and funny at the beach bar where we visited at the end of our beach days for a pre-dinner catch up. The resort is typical of the area, but the beds are not really comfortable- and the cover does not even reach your chest. The see through bathroom doors were not so fab- and they also have these in the public rest rooms too! We overlooked the road which was fine as the noise did not permeate the sliding doors- although the hotel doors could do with slow closers. It is not in the hotel blurb but they do have a laundry which we would have used if we knew about it previously. The aircon was not efficient and the shower leaked so much! We had a leak from the ceiling too but this was sorted very quickly by the brilliant chamber maid. The food in the hotel is amazing- the fresh cooked food, salads were fantastic with the theme nights not respecting our waistlines! 😀It would have been nice to be shown to a table but the waiting staff never stop moving! The chefs cooking are friendly and welcoming. We stayed half board. The entertainment at the bar at the front of the hotel was excellent in that my dad could have a sing along. The hotel states that it has a beach

Positive aspect: good restaurant with quality food. - Reception for checkin was very good, with highlight to Juliana attendance. Points to improve: - no snacks/food option between breakfast and lunch time - in the restaurant could have a reserved adults only space - the entertainment is fully directed to children.

Highly recommended The waiters are so helpful and attending i spite of the too ma y guests at the same time during the meal time