Four Points by Sheraton Toronto Airport

Stayed here at the start and at the end of my holidays. Arrived late after more than 24 hours travel and had to go around to find the shuttle bus stop, which was not easy as I read was near door R (terminal 1) and I couldn’t find it. Need to go down and only then you’ll see the R. Shuttle service is nice because it runs 24/7 but we were really unlucky and both times waited a long time for it. In the morning around 6:00am we almost couldn’t get in the shuttle as it is first come first serve but there’s not a queue and even though we were the first ones at ground floor others went inside first. I get that they don’t reserve the shuttle but could give a number when guests arrive at the hall for waiting. The staff was extremely nice during check in especially the girl on the first stay that explained everything about the pool and jacuzzi as well as the restaurant. The room is not that big but it’s usually just for a night stay and it’s enough! Toilet has all the amenities and water pressure was good. The pool and jacuzzi is open 24 hours but I didn’t had time to try it. Had breakfast during the first stay and it was better than I expected. There’s eggs, cereal, bread, a variety of fresh fruits, yogurts, oat milk, fresh waffles. Really liked the breakfast but on the second stay e we had to leave at 6:00am and that’s the time the restaurant opens. I will definitely stay there again if I need a hotel to stay at Pearson airport.

no sign to show the shuttle to get to the hotel, but for location, and convenience, it's good to book

Overall, it was good, but no one received our phone call. Reception was hanging up all the time.