SO/ Maldives

I checked Ctrip app for months to find a suitable resort for my honeymoon, and luckily I chose SO! It's our first time to visit Maldives, yet the resort staff made everything convenient for us. Before we started the journey, the staff contacted us through email to inform us of the transport details. We were picked up at Velana International Airport by the staff members of SO. The transfer by speedboat had amazing seaviews! We enjoyed the view. It only took 15min to get to the island. On the first night, we were welcomed with delicious dessert, fruits and champagne. Drinking champagne in the spacious water villa really reminded me of romantic movie scenes. We slept well with the peaceful sound of waves. The next morning, and every morning thereafter on the island, we tried different food at The Citronella Club. The waiters are patient and nice, bringing what we needed timely. Not only the private swimming pool in each room is clear, but also the public swimming pool is clean and cozy. I enjoyed swimming there every day, despite the rain. The only pity during our vacation is the bad weather. Being unaware of the local climate, we came in the rainy season. It almost rained every day! One day the wind got so strong and overwhelming that my newly bought drone fell to the ocean. I was so sad that I cried on the beach. Our butler Khim offered help and asked the security members to search for it. Although my device wasn't found, I appreciate your kind favor. That's the best hotel service I have ever had, after years of overseas travels! And on the last day of our journey, there was a storm all day. I told the butler that I was afraid we might feel dizzy if taking a boat in such a terrible weather. She comforted me and asked a staff member to give us seasick pills. The staff sent them immediately and told us how to use. They helped us to pick and deliver the luggages, so we had nothing to worry about. The seasick pills worked and we were comfortable throughout the trip. After taking the speedboat to the airport, a staff picked our luggages and accompanied us all the way to the check-in counter. I never imagined a hotel service could be so detailed! We don't bother checking out the schedule. We just need to relax and enjoy our day! We look forward to coming again when the weather is better. Thanks to SO/ Maldives, I had sweet memories here!

The breakfast was good, service should be better which i main they were late I'm many things, the staff were welcoming us.

先説好的地方： 1. 整體環境很好，雖然植被和海洋生物有些少，但不影響玻璃海的美，不論天氣如何，都能看到不同層次的藍。 2. 設施很新，不論是房間還是公共區域，都很整潔乾淨，尤其餐廳，開放式廚房，用餐時也沒見到過一衹蒼蠅。 3. 可以免費快艇跳島去Saii，hardrock和crossroads，其他島上消費可以直接刷信用卡 拉垮的地方就是服務了，特別聲明下，這裏特指酒店配的管家，扣分都在管家身上（名字叫Ismail）。 原定2/2釣魚的活動，他説湊不齊人數可能要取消，結果當天臨近出行時間了也沒給我們反饋，於是我們自己去了Zone詢問那邊的負責人，才被告知2/2不會有釣魚活動了，2/3可以安排。這些訊息都是我們自己在問，請問要管家有什麼用呢？2/3出行前，在碼頭見到了管家，還跟我們調侃：no fish，no dinner”，我們自己釣上來的魚是可以付費請餐廳加工的。此處説明下，這個釣魚活動150美元/人，每加工一條魚25美元，價格我們都沒有問題，然後也非常幸運釣到了一條東星斑。結果要準備帶回酒店加工時，被告知當天的晚餐來不及做，衹能用於第二天的午餐或晚餐，可是第二天一早我們就要出發去機場了。這個訊息酒店在釣魚活動介紹里根本沒説，而作為管家，他從來沒有告訴過我們有這個規則，尤其是在他明知道我們第二天一早就要離開的前提下，為什麼連一句提醒也沒有？！甚至還在我們出行釣魚前跟我們調侃“釣不到魚晚餐就沒了“。 作為管家，難道不是應該知道這些規則麼？什麼事情都是我們反饋了，他去“checking” 然後告訴我們解決不了，甚至當我們離開的這天，還給我們發第二天的活動介紹，有沒有用心關心客人的行程？ 當然酒店也有不錯的服務生，接送機的船員們都很專業熱心（送我們去酒店的船員看到海豚，還特地讓我們出去看），還有餐廳的一位捲髮服務生，很有 心，記得我老公前一天沒吃到麪，第二天特地讓廚房做了2碗送來，然後晚餐還給我們打了對摺。 希望酒店能夠明確一些活動的規則，對於管家這麼重要的服務人員需要加強培訓，也希望攜程平台反饋給酒店。