YOHO Treasure Island Hotel

the facilities was quiet good, i've enjoy the view from my room especially night time,but the staff in the front office was rude and not welcoming sad to say i forgot to get their names.

1) No staff handling order in getting on shuttle bus, no one stop jumping the queue. 2) Less choice of restaurants inside the hotel

Beautiful rooms and facilities, but inconsistent service Pros: The room was spacious, very clean and comfortable, with a beautiful view. The swimming pools were excellent, and towels were provided there. The room also included slippers, bathrobes and four complimentary bottles of water. Two additional bottles were available for MOP 26, although Nelson kindly explained that guests can simply ask for more complimentary water if needed. A special thank-you to Nelson, who was the best member of staff we met. He helped us with our luggage, explained in detail the easiest way to travel to Hong Kong, escorted us to the bus and assisted us with many other things during our stay. His service was genuinely outstanding. Cons: Before arrival, we contacted the hotel about my son’s birthday and were promised room decorations. At reception, we were again told that the room would be decorated later, but unfortunately nothing was arranged at all. This was very disappointing, especially because the decoration had been confirmed in advance. The cash deposit also took around 30 minutes to be returned after checkout. The hotel itself is enormous and can feel like a maze; during a short stay, it is quite difficult to understand how to navigate the building and surrounding complex. Overall, the rooms, view and facilities were excellent, but the service was inconsistent. Nelson personally made our stay much better.

The hotel is quite nice. It’s located in a mall, so it’s in a great area and within walking distance of the casinos.

Very central location close to pier and the landmarks, with underground parking connected to other casinos/malls. Clean good new renovation

The hotel is a great place to stay, it has a balcony with a jacuzzi. But the receptionist gave me the wrong room. But fortunately nelson helped us to solve my complaint about the wrong room, he is nice and explains why it happens. He assisted us in going to the room. Thanks to him for being hospitable 👍, and we enjoyed staying in the hotel.

Great location and the hotel itself was very nice and clean. Only issue we had was with the check in deposit. They only accepted credit card and then we were made to take out cash at a local bank. Other than this it was a good stay. Excellent views

My second time celebrating my birthday here and this hotel is highly recommended. The room is spacious, clean and well maintained and has a nice view of the Nam Van Lake. The amenities are complete. The facilities are great. The breakfast buffet included is okay though not much of variety. The staffs are nice from the reception area and their customer service is superb especially Nelson, Dennis and the one who assisted us until we reach our room but I forgot to get his name.

Had a great sea view and a large bed which was very comfortable. Location is great near to all the sights and casinos m. I would stay here again.