Heeton Concept Hotel - Kensington London

Even though the room was super small for a solo traveller but the location and the amenities around it make up for the disadvantages. Also need to climb down a small flight of stairs to the room so those with heavy luggage do take note if you are assigned to a solo room with stairs to your entrance. Apart from that again awesome location as it's just 3-5mins walk to Earl's court tube station and conveniently easy to get to all the well known tourist site like the Buckingham palace/museum/Big Ben as the tube station is on the District line so it's easy to get around

Brilliant experience. I was allowed to check in earlier which worked out really well as I wanted to drop off my luggage, change and head out. Hotel is located very short walk from tube, and fantastic coffee shop Over Under ( as a Heeton Hotel guest you will also get a discout how cool is that ! ) is just around the corner. Short walk to Kensington Gardens, V&A! Bed was super super comfy. View was lovely. The room had some signs of being an older but a very accommodating lady. Ladies at reception were extra kind, polite and helpful, thanks Sasha & Makyna ( apologies, I hope I spelled your name right). If I would be down again in Kensington area, I would probs choose this place again :)

It was such a very disappointed experience staying at this hotel because I feel discriminated more than welcomed, especially the treat from Indian lady staff. (I am Asian). There was a moment that I was drinking water from the cooler on the reception counter, the lady staff looked at me (and my friend) with her side-eyes then she turned left to talk to her college by another language. I was very unhappy and promise I will not come back to this hotel again. The lift was unable to use upon my check-in (18 July) and there was not fixed till the last day of my stay (21July). We need to leave some of big luggage in store room and need to carry some of stuff upstairs ourselves. Not comfortable at all. The standard room has mirror at the footboard, for please be aware if you mind this.