Hilton London Kensington Hotel

The room was too small as compare to others. Once the luggage open , is hard to move around and the toilet was small as well. Located near train station.

Not very pleasant stay here. Left the property unhappy I felt front desk staff wasn't empathetic to my situation (I had misplaced my passport). Great location stayed for 1week...4days out of which I complained about the cleanliness of the room , bathroom body wash wasn't replenish for 3days and take out packaging was left in room unattended. Besides location...stay wasn't memorable

The hotel needs renovation. All the furnitures in my room has run down including the door. Also, theres strange smell in the hotel. We were on the 1st floor. The restaurant is on the side of the escalator on Ground floor. The lift lobby of 1st floor, the escalator, and the area outside the restaurant were full of strange smell like something was burnt. I initially thought its from the burnt toast leaking out from the toaster in the restaurant on the 1st day but its not. The smell is there all the time.

Though not much shopping place around, but the hotel is good, friendly and helpful Front Desk staff, nice restaurants for breakfast and dinner.

I’ve just visited the hotel (late June 2024) with my wife and 14 year old granddaughter. I paid, in advance, for a Junior Suite, for 2 nights, so as to provide our granddaughter with some degree of privacy. When we arrived at 2.30 after a 6 hour journey, we were told our room wasn’t ready but would be in a few minutes. An hour later, we finally gained access. On the first evening we went to see Mean Girls at the Savoy Theatre, arriving back at the hotel around 11pm. After having a drink in bar, we went to the room and discovered the sofa bed hadn’t been made up, something we had become accustomed to expect would happen automatically, having stayed at the Victoria Hilton on previous occasions. When we phoned the reception no one answered. Reluctantly, we set the sofa up and used towels as a sheet. But during the night, I got dressed and went down to reception, as the room was cold and uncomfortable without a blanket. A young man assisted by getting a colleague to collect a blanket and two pillows, which were delivered minutes later to our room. In the morning, I tried phoning reception, with, again, no answer. So, I got dressed, went down to reception and spoke to the young lady who supplied the keys the day before. She apologised for what had happened and assured me the bed issue would be sorted for that evening. She seemed genuine, so we left for some shopping, a visit to the V & A Naomi Campbell exhibition, an evening meal, arriving back at the hotel around 6 pm. On entering the room we noticed the bed had not been sorted, so immediately called back down to reception. It was busy, so I spoke to a young man at the Concierge desk, and having explained the situation secured a commitment, he would attend to the problem. Within 15 minutes, another young man attended clutching sheets, pillows and duvet and set up the bed. Overall, I would say, the hotel is well located, right next to Shepherd’s Bush Over/Underground stations. It’s facilities are, pretty average, a bit dated and not a patch on the one at Victoria, albeit it’s more expensive. Our experience with the hotel’s service was disappointing and like nothing we’ve experienced before. No one from the hotel’s management made any contact but we did receive a voucher for a free drink! So, based on our experience, I could not recommend.

A really great choice to stay. Can leave luggage if arrive earlier than check-in time. Room is really comfortable. Good accessibility very nearby train and bus station. Just that breakfast same menu for those 3 days I stayed there.