Hilton Lanzhou City Center

Location is good, staff friendly and able to speak English, very helpful and nice. The room was decently decorated however there were a few inconveniences you would not expect from Hilton. Curtains were missing, noticed too late, in the morning the light was so bright through the sheer, my sleep was disturbed. The room was extremely hot (27 degrees celsius) while the ac was working it still felt too hot. The mattresses felt somewhat different from other Hilton hotels. I struggled falling asleep and kept waking up throughout the night. The internet speed is locked behind a Hilton membership (2025, having wifi locked behind membership is insane) The bathtub didn’t have any toiletries nearby, if you want to take a bath and wash yourself you will have to get out of the bathtub and reach for the shower gel or whatever else you need or bring your toiletries with you and put them next to the bathtub before getting in. The view was nice however the sofa in front of the big windows with the city view had stains and dark spots on it making it a bit uncomfortable to sit on it for too long.

i've stayed here a few times already. as usual it was a good stay. the staff are all warm, welcoming and friendly with a good understanding of English. such as Nicole who assisted me in changing rooms and even though i was with a chinese speaker she still actively spoke English to keep me in the clear. As well as the young lady who checked me in (Debby or Deborah, i'm really sorry i can't recall her name i was very tired) who was really warm and welcoming. so the main question would i stay again. yes should you stay here? yes

The A/C in the room doesn’t work at all. So hot and barely can sleep during night. The customer service from the duty manager Tom is great as he extend service recovery immediately.