The Royal Park Hotel Kyoto Umekoji

**Strongly Not Recommended – A Disappointing 4-Star Hotel Experience** I strongly advise against booking this hotel due to its poor service and subpar guest experience, which falls far below the standards expected of a 4-star establishment. Below are the key issues I encountered: 1. **Uncomfortable Room Conditions** The room had an extremely disruptive **light green spotlight** that remained on even when all other lights were turned off. This made it nearly impossible to sleep comfortably, as the glow was intrusive and clearly not designed with guest rest in mind. 2. **Rude and Unwelcoming Check-Out Experience** At check-out, the reception staff displayed a complete lack of hospitality. When politely requesting drinking water, they **refused in an impolite and dismissive manner**, making it clear that guests are no longer valued once their stay is over. 3. **Unprofessional Check-In Process** Upon arrival, the reception staff failed to charge the correct tax amount during check-in. Instead of resolving this internally, they inconvenienced us by asking us to return to the front desk to settle the payment—a clear lack of attention to detail and guest consideration. **Final Verdict:** This hotel fails to deliver on basic service standards, let alone the luxury expected of a 4-star property. From poor room design to unprofessional staff behavior and administrative errors, my experience was highly unsatisfactory. I would **not recommend staying here** and suggest exploring other options with better guest care.

A very nice and comfortable hotel. It is located very close to the train station and there is a Family Mart connected to the hotel. There is also a kids playground very nearby to the hotel which my kids love it so much.

The experience at this hotel is amazing. Excellent customer service. The room is spacious and clean. Location is strategic, just 1 station away from Kyoto station. This is really good for us as we travel direct from Kansai Airport. Overall, very good experience and certainly will pick this hotel for my next visit.

Hotel located just beside a pretty park and a JR train station. Room size is just fine and very comfortable. Really like this hotel and will comeback definitely 👍

Nice and spacious room! Close to the JR station, will recommend

Location is good,near to train station,convenient store and restaurants.Breakfast is good a lot of food choices but the parking fee is so expensive