Pullman Kuala Lumpur City Centre Hotel & Residences

Nice room. If you bring your car, you need to check in first, then only be allowed to pass through to basement using the room key. A bit inconvenient though

My husband and I have stayed at many Pullman hotels now in various countries and this one was by far the worst of them, but still a Pullman so good overall. Not amazing, but good.

The room was extremely spacious and generally very clean. Staff at breakfast lounge was also super friendly. Good selection of food despite being marketed as light breakfast.

Excellent stay. Clean room, friendly staff, great location, and good service. Highly recommended!

We were extremely disappointed with the reception and the way our reservation was handled by this hotel. We had booked a Prestige Room, but upon arrival we were given an apartment located at the back of the hotel. It was very dark, smelled strongly of cigarette smoke, and the carpet was dirty and covered with hair. What was even more shocking was that nobody informed us about this change. We only realized something was wrong when we compared the room to the photos from our reservation and saw that it was completely different. We immediately went to the reception to report the issue. The receptionist claimed that we had been given an “upgrade.” However, the room we received was clearly of a much lower standard than the one we had booked. He then told us that there were no Prestige Rooms available. We felt that the hotel was trying to make us accept an inferior room by falsely presenting it as an upgrade, which is completely unacceptable. After expressing our dissatisfaction and waiting for more than an hour, the hotel finally gave us the Prestige Room that we had originally booked. This kind of treatment is unacceptable. A hotel of this standard should never treat its guests this way or try to make them accept a room that is clearly inferior to the one they paid for.

Location is okay, but the room had mosquitoes. There was also some smoke smell at first, even though I requested a non-smoking room, but it went away after a while. Some of the power sockets were also not working properly. Overall, the stay was average.

The hotel is centrally located in the Bukit Bintang area and close to Pavillion KL..

Tecnically good location you can walk to pavilion via crossing bridge from side building (banyan tree) also walkable to klcc around 15-20minute but somehow the pedestrian track not that good. Good cleanliness, friendly staff but lobby not comfy when we have to wait checkin time at 15.00. There is no plush sofa n not that much sitting spot. Amenities very standard for 5star hotel.

This hotel was located just beside Pavilion KL with a link bridge in Bayan Tree next door . You can travel to others shopping malls like Suria KLCC , TRX easily. Hotel staff was friendly , helpful . I will come back next time .