InterContinental Kuala Lumpur

We had a wonderful stay here at Intercontinental Hotel KL. Check in & out process were smooth, the room was spacious & cozy, the bed was large enough to fit our family of 5 (2Adults + 3Kids), the room was clean & the amenities provided were top notch. The bathroom was large with soak in bathtub, they even provided bath salt which was a plus point. The only downside was no bidet provided for the toilet. The breakfast spread, the taste & the quality were all 5-stars rated. The services from all the staffs were helpful & warm. We felt welcomed at the hotel. It’s very recommended to stay here.

Stayed here for a short trip and overall it was a comfortable and solid luxury stay. Location: Good and convenient. Easy to get around Kuala Lumpur, and close to key areas, so getting around wasn’t an issue. Room: Spacious and well-maintained with a more classic luxury feel. The bathtub was one of the highlights — great for relaxing after a long day out. Comfort: Bed is super huge and very comfortable. Easily one of the best parts of the stay, slept really well. Overall: A reliable luxury hotel in KL. Not overly trendy, but comfortable, well-kept, and does what you’d expect from a luxury stay.

It was my first time staying at InterContinental Kuala Lumpur. I have stayed at other InterContinental hotels in different countries, and unfortunately this was a disappointing experience. When I arrived, I was asked to provide a deposit with a credit card. I do not have a credit card, and since I had already paid for my stay in full in advance, this situation made me feel very stressed. I understand that deposits are common, but the way it was handled caused unnecessary anxiety. I tried to pay the deposit in cash, but the ATM inside the hotel refused all of my cards, which made me even more nervous. In the end, the staff offered another option, but the whole process felt uncomfortable and poorly explained. I am also an IHG member, and no one asked about my membership during check in. I had to mention my IHG number myself, and it did not seem to make any difference in the service or recognition. When I entered the room, I noticed that the toilet was quite old and made noise throughout my stay. The cleanliness of the bathtub was also disappointing and did not meet the standard I expect from this brand. During breakfast, which was very good in terms of food quality, I felt overwhelmed by how often the staff tried to engage in conversation and ask me to complete surveys about the service. One day, I was asked twice. While I appreciate attentiveness, it felt excessive and uncomfortable. Additionally, one staff member made a personal comment about my appearance, saying I was “so pretty,” and repeatedly asked whether I was staying alone. These comments and questions made me feel very uncomfortable. As a guest, I expect to feel safe, respected, and not placed in awkward situations. I was so uneasy that I left breakfast early, even though I was still hungry. I later ordered room service. The food was fine, but the Singapore Sling cocktail was not good at all and did not meet expectations. Overall, this experience at InterContinental Kuala Lumpur did not reflect the level of comfort, professionalism, and respect I have experienced at other InterContinental properties around the world.

Excellent location within 10 minutes walk to Petronas Tower. Large rooms with full amenities. Friendly and attentive staff. Good buffet breakfast. Highly recommend.

the location is conveniently located beside train/LRT Ampang Park and is easy to get around. the hotel is clean, fuss free and responsive to requests for more water. there’s a small cafe nearby too!

the room door is super old and very difficult to open and close. We understand and able to participate no change the bedsheet to saves water, but MUST have the clean Bedsheets provided. My wife and my boy have skin issues after 4 nights stay in this hotel!!!

Had my room changed twice because of the bath water. The first was muddy brown. The second and third were yellow. At least the staff were nice and helpful about it, and kept offering us to change rooms if we wanted. I felt there was nothing more they could do as it seems related to the local water supply, chlorine treatment and old piping in an aging hotel. Only got triggered by a maintenance staff who was obviously not trained in customer service. Insulted our intelligence by telling us the yellow tint we see is due to the lighting, and if the bath water was poured into a glass bottle it would look exactly the same as drinking water. It did not. The swimming pool and central water feature of the hotel were being renovated during our stay. An extremely tired Intercontinental Hotel previously rebranded from Hotel Nikko in dire need of a full-scale modernisation to be on par with those with the same names in Bangkok. However, customer service is great, bed and towels are huge and comfortable, pastries and canapes served at the Club Intercontinental lounge are exquisite.

The stay was so satisfied. We have been fighting among ourself where to stay during our trip and ended up choosing intercon coz we love the byredo amenities.🥹

Very good stay overall room 909 check-in smooth , processed by Weena breakfast v diverse with many waiting staff  the hotel messaging service worked well to highlight issues order shaving kit etc   bathroom clean- however cold water tap doesnt work on tub so had to have a v hot bath there was a stain (see photo) on bed sheet but I got this changed quickly swimming pool and gym attendant Amy was friendly and helpful negatives tv signal kept breaking up