Royale Chulan Kuala Lumpur

A beautiful hotel but a mediocre experience. Maybe the hotel could consider changing the ceiling light bulbs in the room to brighter ones and there are not enough of them. The TV was malfunction but I did not make any report because I only stayed for one night. However, shouldn't the responsible party check the TV first before "opening" the room to guests? The air conditioner also took a very, very long time to cool even though it was set to the lowest temperature from the moment I got into the room. The shower water on the other hand, I had to wait a long time to get hot even though it was turned to the left (for hot water). However, the breakfast buffet was delicious and varied. The hotel decoration is also very beautiful with a classic theme.

This reflects the hotel's commonly praised strengths, including its spacious rooms, friendly staff, excellent breakfast, and convenient location

My favourite spot in KL. Nice hotel with nice ambience. Just love the vibe here

good location with competitive daily rate, will come again for upcoming all business trips soon...

The room is big and its 10mins walk to Pavillion. Very comfortable and recommended. They also have a wide selection of breakfast. Worth booking

From check-in to check-out, everything was smooth and enjoyable. A perfect blend of comfort, luxury, and hospitality.

I chose your hotel for its excellent reputation, but unfortunately, I encountered two significant issues during my stay that I believe require your urgent attention. First, the air conditioning unit in my room was not functioning properly, which made the room quite uncomfortable. Second, and more importantly, I repeatedly noticed animal noises coming from inside the ventilation shafts. Unfortunately, I was unable to record these sounds at the time. I am deeply concerned that pests, such as rats, might have managed to find a way into the ventilation system. Furthermore, there are some technical issues that would need to be resolved before it can be considered a 5-star hotel. Attached are a few pictures.

Checked out within an hour. Filthy and unsafe. We were deeply disappointed by what we found at the Royale Chulan Kuala Lumpur — a property that markets itself as five-star but delivered conditions we would not expect at any standard of hotel. Upon entering our room, it was immediately clear it had not been properly cleaned or maintained. The carpets were heavily stained throughout and had loose food debris on them. The bedding and furniture were visibly stained. The windows were filthy. The kitchen tiles had dried food splattered across them. The fridge was in a state of disrepair — the freezer compartment was completely iced over and the unit itself was dirty inside and out. The safety concerns were, if anything, more alarming. There were exposed cables hanging from the ceiling, a wall socket that was so loose a child could pull it away from the wall entirely and access the wiring behind it, and holes in the walls where fittings had apparently been removed and never replaced. The shower tap would not stay in the on position without being held continuously — rendering it essentially unusable. We returned to the front desk within an hour of check-in and explained that we were unable to stay. Given the volume and variety of issues, we had no confidence that other rooms would be in better condition. We asked about a refund and were given a management WhatsApp number. Over the following days, we were told on two separate occasions that a refund would be issued. More than a week later, no refund has been received, and management has stopped responding to messages entirely. Photographs documenting these issues are attached. The combination of the room's condition and the subsequent failure to honour a refund commitment makes this, without question, the worst hotel experience we have ever had. We would strongly advise others to look elsewhere.

My daughter just enjoyed the bath tub. I just would like to let you know that the swimming pool can be cleaned maybe at night or not guests there. When we were there swimming I saw 2 people were cleaning the pool at the same time as we were in the pool. We don’t feel comfortable at that moment. Overall we enjoyed staying at Royale Chulan. Definitely will come again.