Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

First time staying this hotel, was overwhelmed by the enthusiasm staffs. The breakfast are great and they served great dimsum during afternoon time!

This is my 2nd time staying in Pavilion hotel and with no regrets. From the moment we step into the hotel entrance, from the doormen to receptionist the service is top notch. What had stood out the most is housekeeping. Every day after a day’s shopping, the room was tidied up so neatly and there is evening turn down service. The housekeeping standard was exemplary. They know what is required by the guests and put in extra effort on housekeeping services. Kudos to housekeeping team. Breakfast spread and quality was very good.

Food was very good. A lot of varieties. There is even localfavourites like satay and roti canai! Room was excellent! Front desk service excellen

Excellent location with direct access to Pavilion Mall and within walking distance of many shopping and dining options.

We stayed in the Urban Suite. It was a nice stay overall although we did encounter a blackout on the last night - some power trip during maintenance around 2-3am. Breakfast spread at the Courtyard was really good but Lounge was a little disappointing. Thought that Lounge should at least offer some teh tarik on the side since that's a Malaysian specialty too; plus shouldn't the Lounge be a little more premium. There were special egg orders ala carte and we had their eggs benedict but the eggs were not done runny so that was disappointing too. Comfort and hospitality was good though.

The hotel’s biggest selling point is its direct connection to a shopping mall. Apart from that, it doesn’t really offer anything exceptional. The rooms are quite small, and Grab deliveries are not brought to your room—you have to go downstairs to pick them up yourself.

The stay was great. Although initially there were a few issues with the bedding, the issue was reflected to staff and they were extremely attentive. Members of staff were extremely polite and friendly. The room was great, along with the amenities and breakfast. Would recommend the stay here.

Brilliant pleace with great view and great location.. I highly recommend.

The location is unbeatable. Right in the middle of everything. The rooms are big and comfortable. I like this hotel a lot.