Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North

My stay was marred by significant service shortcomings, primarily involving Front Office staff member Mr. Saiful during check in around midnight. Despite having a confirmed booking for a queen size bed room, Mr. Saiful(as shown my pic) insisted no such rooms were available and pressured me to accept a 2 single bed room instead. After I firmly declined, he reluctantly provided the room category I had originally booked. This raised concerns about transparency, as I later observed multiple guests checking in and confirming they had received queen osize bed rooms per their bookings. This inconsistency suggests either poor inventory management or deliberate dishonesty, which is unacceptable. A separate issue involved valet parking attendants: They repeatedly claimed the self parking lot was "full," seemingly to monopolize parking and pressure guests into paid valet services. Multiple guests were observed being turned away from self parking under questionable pretenses. On a positive note, the room itself was clean and functionally adequate, meeting basic expectations for comfort and hygiene. Recommendation for Management: Retrain staff on ethical service practices, particularly regarding room allocations and honest communication. Audit parking procedures to prevent coercive tactics by valet attendants. The lack of integrity in these areas overshadowed an otherwise acceptable stay.

Everything was great! I booked and checked in last minute, yet still managed to secure a room for one night during peak season. Located in Bukit Bintang area and near to Jalan TAR. The bed was very comfortable, and the breakfast was good. However, the parking situation was inconvenient that you have to find it behind the hotel, and the area felt a bit scary.

Great value for what i paid. Don't expect this to be as good as Hilton Hotel, and you won't be disappointed.

The roof top restaurant serves good food and the view is great. The overall stay experience is good

A cozy and clean room, a small pool with a beautiful view and a coffee shop. The rooms have everything you need. Friendly and helpful staff.

The staff at the Hotel were fantastic. Great attitude. Helpful and always available. The bed was super comfy. The Pricing Complaint Whether you run a one-star motel or a luxury resort, you have likely heard it before: “RIP OFF!!!” Hotels are expensive, and when we dump inventory at bargain rates we attract travelers unaccustomed to Rm15.90 parking fees for per day. Even tough we stayed for 3days still need paid Rm15.90 for per day.