Aparthotel Rakowicka Residence

服务一流.卫生做的很好.设施和环境超預期好

все хорошо,ода проблема, кондиционер не справляется со своей задачей

被單，褥子非常臟

A big nice room , in a good location….buy The bed is poor, the pillows and quilt awful, and the noise from next door constant. Clean , and big,,, nice decor, but I’ve not enjoyed it. Can’t work the TV , no instructions, just guess work.

We arrived at the accommodation around 5 hours before check in. I had emailed the hotel prior to arrival. Once in (did not receive any codes, was let in by someone else) staff were friendly and let us check in early. The accommodation is average. I would not say 4 star at all if anything 3 star at a push. If you are not spending much time in the hotel then stay there. Cheap for location. Carpets either need to be changed or a good clean. Marks all over the walls so looks dirty. Towels are tiny. Bathroom is ok, but there is black mould in the silicone. Beds were comfortable, you do only get one pillow. It’s ok, if you are not bothered about staying somewhere fancy then it’s fine to sleep there.

Me & my partner have just returned from a 4 night stay. Before arriving we were sent a message with all the codes to enter the building and our room. The location is fantastic a 10 minute walk to the old town and train station, it’s really quiet despite the trams running all day/night. The room looked lovely, there was a note saying about all the charges if anything was broken/damaged. One said about charges for stains on the carpet, which in our room were lots. I took pictures and we went and told the receptionist. There was also sick from the previous guests next to the bed and on the wall. We were offered to move rooms and given a bottle of wine as an apology. The beds are really comfortable and the shower was amazing! The breakfast was ok, hot & cold drinks. Breakfast items kept in hot plates but were only warm. Plenty of cheese and cold items. The only issue we had was, we left our baggage with them on the last day when we went back to collect at 4pm there was no one there. Another guest trying to check in managed to get hold of them and we were told they would be there in 40 minutes. They did give us the code to the key safe so we could enter the office as we couldn’t wait 40 minutes. These apartments have lots of live in residents and I can only assume rent out empty ones, so not really geared for tourists. There is never anyone around if you do need anything.

Terrible. Arrived at 8pm. Place was locked. Was sent text message in Polish. Eventuallyet in by another guest. Room had dirty carpets and threadbare. Cigarette buts on the floor. In the morning. Breakfast was basic. A dead pidgeon on the conservatory/ breakfast room roof. Lift was broken. Thank god only stayed 5 nights. Absolutely awful.

Absolutely shocking reception staff. Sat in the office not a care that we were stood at the desk, more bothered about been on his phone. Very poor service no handover of where anything was just given 2 key codes that needed to save and type on phone as not given anything. Breakfast was not great and the view of a dead pigeon on the glass roof was pleasant to look at while having breakfast. No check out. Room was ok but no clean throughout so used coffee cups on day 1 and not refreshed. Not really staff around to ask either.

Pretty grim!...Couldn't get into the building when we arrived and even when we phoned the number on the door it just kept saying invalid number. Luckily someone let us in the lobby and I had to phone the emergency number for Love Holidays. Given incorrect information to get into the room so that was another phone call needed to be given correct information. Once in the room there was a broken light with bare wires and the bed was half made with one very flat pillow. Carpets were stained but that's just wear and tear. The shower didn't drain and got worse over our stay to the extent on the last day the water ran into the bedroom. On the last day I stripped the beds, which I always do to find a stained mattress and duvet cover. I really don't know where the 4 star rating came from as I personally wouldn't give it a 2 star. Think twice before booking!