Promenade Hotel Kota Kinabalu

Excellent location with friendly staffs, will definitely book here if coming to Kota Kinabalu again.

We booked 2 rooms for 2 nights. We were given rooms facing high wall. Should be more considerate as we booked 2 rooms for 2 nights! Anyway, breakfast selection was good.

Promenade Hotel is among the classic good (4*-5*) hotels in Kota Kinabalu. Classic also means it shows the signs of ageing, probably they will need to refurbish the rooms sooner or later. Others then that the check in was very efficient, they have like 4-5 counters, and nice staff with good English and some with Chinese speaking abilities. The breakfast was fine, selection decent. During our two night stay most of the guests were from South Korea. It's recommended to have your own car or use Grab, because it's a bit far from main tourist hubs. Just halfway between Gaya street and Imago. Afternoons, Evenings KK traffic can be very terrible, from Gaya st to Promenade hotel - normally 5-10 mins short drive took almost one hour, but that's not the hotels fault, but location can be a problem during busy hours.

An enjoyable moment with my kids & family. Always staying here & booking a junior suite 😍😍

Location is good, the room is nice, however it is a waste to get the lounge access during Ramadhan where the timing is very limited.. renovation is ongoing for the gym, so thats a minus for me.. hopefully the gym is ready when im back again

Hotel is well-located.  Staff were welcoming and helpful in every interaction. Plenty of food, markets, malls within walking distance.  Bed was comfortable and the room clean, although the air conditioner fan was a bit noisy.  It is puzzling why many of the hotels in KK, including the Promenade, carpet their rooms when the environment is so humid.  Nice view of the ocean with beautiful sunset views.  Compliments to the bakers who made delicious bread and pastries for breakfast!  They were far above average for hotels in Malaysia.  Access to the pool was a bit awkward as the hotel was undergoing renovations and  required passing through a dank hallway and down several flights of stairs and then walking alongside the kitchen's outdoor grilling area.  More loungers are needed poolside.  The hotel gym was not available as it was part of ongoing renovations which were underway in various parts of this large hotel.  I did not hear construction noise during my stay while in the room.