Best Baltic Kaunas

I recently stayed here for one night, and while my experience was brief, there were definitely some highlights worth mentioning. The check-in process was smooth and efficient, and the staff were friendly and welcoming. My room was clean, cozy, and had all the basic amenities I needed for a short stay. The bed was comfortable, and I appreciated the quiet atmosphere, which made for a good night's rest. While my stay was just okay overall, I can see the potential for a truly great experience here. And with a few small improvements (which is in progress at the moment with renovation works) it could easily stand out even more. I’d consider staying again if I’m in the area and would love to see how the hotel continues to grow and improve. Thanks for a pleasant stay!

Staff was very helpful and professional..

Breakfast food may have more variety

Good Location, wifi and breakfest is very good

Нормальный отель, рядом с центром

Unfortunately, the visit didn't fulfill my expectations. I wanted to crown my week-long trip through the Baltics with a hotel that was a little bit more expensive than some other, still okay options. I could see from the photos the hotel was a little bit dated, but I assumed there'd be some old-world charm to it. Starting with the positive things: I slept very well the two nights I spent here. The hotel personnel were friendly. The room was spacious and the location ideal. The negatives however. I couldn't use the kettle in the room, as when I opened it, I saw some of the grimy dirt from the bottom of the kettle floating in a small amount of water. I didn't want to risk more of that dirt coming away in use and ending up drinking the dirt. The fridge had yellow stains and presumably a previous customer's milk left in it. The room door also had some handprint stains. One of the towels had small red fluffs on them, which at first scared me quite a bit - imagine cleaning your face to the towel and then seeing something red on the towel! Luckily it was just fluff, but I couldn't know that in the moment. So my first impression was that the room had not been cleaned properly. The cleaning personnel, just like the reception and breakfast buffet personnel, were very friendly though, so it felt all the more weird there were such neglects. Another big minus was that although I had bought the late check-out, I was still called at the usual check-out time and asked when was I going to leave. I told about the late check-out and they said I have to pay 20€, to which I said I already paid it and could show the receipt. They said it was alright, just show the receipt when leaving. It seemed to me like the information hadn't reached the new personnel on duty that day. Good thing I had saved the receipt! Then, when everything should've been sorted out, I went for a walk outside. When I got back, I was locked out of my room. I was let back in, but spent the rest of the stay inside as not to get locked out of the room again. All in all, I don't want to say the personnel did a bad job, because they seemed motivated and caring whenever I interacted with them f2f. For some reason there just were these mishaps. Those unfortunately ended up coloring my experience. I am able to take this as an unique experience, but nevertheless, I don't think this is exactly what one would expect when visiting a 4-star hotel.