EA Hotel Elefant

We were very surprised upon arrival. Despite the hotel description suggesting a 24-hour reception, there was no 24/7 front desk at Hotel Elefant. We had to go to another hotel for check-in, check-out and even breakfast, which was not clearly disclosed in the listing. This was inconvenient and felt misleading. Another issue was the Wi-Fi: there was no password or QR code available in the room, and because there was no reception on-site, we couldn’t get the details. As a result, we were unable to use the Wi-Fi during our stay. In addition, some of the photos in the listing gave us the impression of a different view/setting. Once we arrived, it seemed that the actual hotel does not match some of the photos shown, which affected our expectations. The location is good, but transparency is essential. Please clearly state the reception situation, where guests must go for check-in/out and breakfast, provide Wi-Fi details in the room, and ensure the photos accurately represent the property

Ottimo hotel. Stanza molto spaziosa e molto calda. Hotel in pieno centro. Abbiamo soggiornato durante la mezza maratona di Karlovy Vary, atmosfera bellissima. Hotel consigliato. Città molto piccola e piacevole da girare, terme ovunque

房間很大在小鎮上，雖然位置不在市中心，但在舊城老街上，晚上還可以看到普普大飯店點燈，非常美麗。雖然電梯有點小，如果有大行李箱一次只能一人，我剛好住到閣樓房間非常大，有房間、廁所、起居室，房間有熱水壺可以煮水，整體非常喜歡CP值很高！！

在大象🐘咖啡館樓上。 認金色大象就對了。 但24小時的櫃檯服務，就麻煩了一點。 要走到比較遠的地方（3～5分鐘），再回來入住。 早上起床用餐區也是check in的地方。 整體外圍環境還行，但房間的乾淨程度就差了一點。 而且電梯也令人害怕了一點。

Read the instructions on where to check in. I didn’t. Once we were checked in though it was awesome. We got a room with a balcony looking out in the river and it was well worth it!

We are here with our family for 8 days already but and i would say that working personal is not responsible and never on time the person who does treatment is too rude and does not understand the language we came here to have rest and get well we spend a lot of money to have a good rest and so on but the problem is that we can not get anything like this and we never will come here again and never suggest to any one else worst hotel ever by our sadnes we are going to live in this hotel 2 weeks more in room number 204 this makes us too upset knowing that the service is awfull and live here 2 weeks more

Not bad

Gefallen: Das Zimmer war groß genug, gut eingerichtet, schöner Ausblick. Nicht gefallen: Rezeption und Frühstück im Hotel Atlantic, 150 m entfernt. Beim Frühstück großes Gedränge, keine gute Auswahl. Am 1.1. ging der Aufzug kaputt, wurde bis zur Abreise 2.1. nicht repariert - mit Koffern vom 4. Stock mit Gehbehinderung war nicht schön.

********* 介紹不足。 酒店沒有服務櫃台，入住登記拿門匙和早餐必需到150米外另一間酒店做。********* 完全不說明，我需要問下邊咖啡店才知道大概。