Occidental Jandía Mar

The good- Staff were very friendly and encouraging if you tried to say little bits in Spanish (badly). They would happily tell you how to ask for something in Spanish if you asked. When our safe wasn’t working someone came within 5 minutes to fix it and the same when the door wasn’t unlocking. When we didn’t have enough towels one day they brought another one quickly. The hotel grounds and buildings were lovely, clean and well kept. Every morning the paths were scrubbed and hosed down. The pools were nice and clean too. Our room in block 8 was big and clean and the large bottles of water were replaced as we used them. The ceiling fan was great for keeping the room cool too. Plenty towels, which were replaced whenever we asked for them to be and plenty hot water for the showers too. Food was ok and plenty of choices. Often had to clear our own table and ask for cutlery but the resort was busy so think the staff couldn’t keep up with how many people were passing through the restaurant. The pool side food bar was good too and they replaced the food regularly so there was always something you liked available. Pizza was always great at the pool bar and the fresh cooked meats and fish and paella delicious in the evening. Drinks- slushies from the pool bar were great and you could ask for alcohol to be added if you wanted to. We were normal AI but there was always something we were happy to drink. The water park was excellent. My eldest spent hours in there! So good that it’s right next to the hotel and is included in the cost of your stay. The two pools at the hotel were great too, though we used the top one more as it was heated. We managed to get pool loungers every day at 8:30ish on our way to breakfast. Worth a wander down to the bottom of the hill for a bit of shopping and a walk along the beach. We got the free bus down to the second stop at 10am then walked back when we were done. Not so good- When we arrived at 11:20pm there was a large queue at reception of about 20-30 people trying to check in. It took 1h and 20m to get to the front! On the upside the next day we returned to the room to see we had been given a bottle of bubbly, some chocolates and free use of the spa to say sorry for this so not all bad. Sadly couldn’t use the spa as it was just me with the kids but nice offer all the same. On day 7 my eldest got really sick when we were there and couldn’t keep anything down for 24hours. Not sure if it was too much salt water or something he ate as myself and my youngest didn’t get sick just him. When we asked for a blanket to go over our sheet we were given duvets but they had no duvet covers on them- hopefully they’re washed between guests and not just put back into the bag that was in the wardrobe. Our room keys kept stopping working and every time we had to traipse to reception to get them reactivated we were told keep them away from electronics (which we were already doing after the first time they stopped working).

We had a lovely time came 18th Dec for a week very friendly staff nice heated pool really enjoyed the food if you eat fish you will love it nice big clean rooms close to shops and beach and restraunts if you want to go out for a meal water park was great for the kids although wasnt open the whole we was there i was worried with reading bad reviews but glad i came would definitely come back loved it

Awful .Bedrooms resemble that of a homeless hostel .Food awful with all inclusive restaurant serving cold turned over food .Floor slippy as drinks area not cared for .Waitresses run off their feet as very little staff in order to maximise profit . Hill location definitely not suitable for over 50s unless you want to be having to stay in a place which is likely going to make you poorly . Pushing a 2 star not a 4 star experience at all . Over priced health hazard hotel .Catering for far too many people .Water park closed and pool .

Went for 10 days 24 August got back on3rd. Had a great time. Arrived late due to plane delay at 2 am they opened restaurant so we could eat which was great. Rooms were spacious and great reception helpful pools great. They even let our highly autistic son who would not leave room have food taken to his room. Maybe a description or note on the hill leading up to the hotel bottom part is steep but either scooters or taxi gets you up well enough. The photo shoot offered by hotel is absolute must and the town is accessible by local bus which comes outside the hotel. Lift opposite the main building continuously broke but that’s a minor moan. Food was nice and plenty of options and some in the party are particularly fussy.

Good size rooms and very clean with fresh towels daily. We decided on the Occidental plus option which gave us some nice bathrobes and A La carte meal options in an exclusive part of the hotel. We also got a 90min spa included too which was lovely. Now for the negatives, we felt that the entertainment although good was only on for one hour at the most for adults. We also felt the food was boring and cold, although the magnum mini ice creams were a nice touch in the pool bar. Wi-Fi was working the best when in the room. Most of the staff were friendly and worked hard but they were stretched to the maximum and it was short staffed in all parts of the hotel. That being said I feel that unless the hotel is refurbished we won’t be going back again for a 4th time.

Big no no if you have coiliac disease. Told you had to order your food from a very small gf menu of pasta and pizza, who wants to eat that all week unless your 8 years old. I ordered a meal for the first night but when i got to the restaurant no one knew anything about it Tried to pre order for other days but no organisation sent to restaurant to sort,then back to reception gave up in the end and lived on salad ( hardly any choice) and gluten free burgers from the burger king down the hill.Just give us a printed off menu to look at ourselves and order from, why make it so hard !!!! no gluten free items in snack bar at all. I had to take in my own biscuits i brought from the supermarket for my breakfast. Husbands food from buffet was same stuff most days and luke warm, bacon hardy cooked. Not many tables for 2 in the restaurant so always walking around looking for one, not enough wine glasses looking around for those. Big queue at bar in evenings mostly only one servings while a manager walking around on his phone. Nice hotel just a shame its under staffed and no organisation. Room was nice and big though a bit old-fashioned. House keeping where about the best thing ,did a great job of keeping room clean